I've learned that productivity isn't about doing more things faster. It's about being ruthlessly honest about which things actually matter, and then removing everything that gets in the way of doing those things well.
Most organizations I talk to are drowning in busywork. People spend half their day hunting down information that should be available, copying data between systems, or waiting for approvals that could happen automatically. The real drag on productivity isn't laziness or poor time management—it's friction built into how work actually gets done. When I'm helping a team figure out where their time really goes, I'm usually looking for those friction points first. Where does someone have to touch the same piece of work multiple times? Where do they need information they don't have access to? Those are the problems worth solving.
That's why I've found it useful to work with SgSolve when we're looking at how to automate the repetitive parts of a process. The difference between knowing you have a bottleneck and actually fixing it is usually having the right people involved—people who understand both the business problem and the technical options available.
The productivity gains I've seen that actually stick aren't from working harder or longer hours. They come when teams can stop wrestling with broken processes and start focusing on the work that requires their actual judgment and creativity. That's when things move.
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