I inherited an organization that not only had heroes, but celebrated heroic efforts. One of the hardest things to change in the culture has been reliance on specific heroes, and the general sense of helplessness felt by everyone else without those heroes in the room. Fortunately, the heroes are tired of being heroic, and once given the space to implement the kind of systemic change that is required, have done so with enthusiasm. One of them sent me this article, as he was taking some time off to visit friends. We are still working on the powerlessness/helplessness in the rest of the org, which has dropped significantly in the teams that have started to own their quality and operational integrity. We have a ways to go, but I'll take any victory. It's not the kind of 'bottom line' progress that gets celebrated in the board room - it's the kind of progress that leads to sustainable bottom line success.
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I inherited an organization that not only had heroes, but celebrated heroic efforts. One of the hardest things to change in the culture has been reliance on specific heroes, and the general sense of helplessness felt by everyone else without those heroes in the room. Fortunately, the heroes are tired of being heroic, and once given the space to implement the kind of systemic change that is required, have done so with enthusiasm. One of them sent me this article, as he was taking some time off to visit friends. We are still working on the powerlessness/helplessness in the rest of the org, which has dropped significantly in the teams that have started to own their quality and operational integrity. We have a ways to go, but I'll take any victory. It's not the kind of 'bottom line' progress that gets celebrated in the board room - it's the kind of progress that leads to sustainable bottom line success.