I’m a developer with 15-years of experience in the .Net stack as well as an interest in Angular.I’m known for taking legacy projects and updating them so they can be maintainable and have new features
Everyone on our team takes turns being on call for a week which is why I can say from experience that one or two Tier 3 support staff should be on call, and paid extra for that, instead of developers.
95% of the calls are things that someone with technical training can easily handle. The other 5% has never been a critical situation that needs immediate developer attention.
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Everyone on our team takes turns being on call for a week which is why I can say from experience that one or two Tier 3 support staff should be on call, and paid extra for that, instead of developers.
95% of the calls are things that someone with technical training can easily handle. The other 5% has never been a critical situation that needs immediate developer attention.