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Phase Task ID Task Name Description (NAM version) Start Date End Date Duration (Hrs)
Phase 1: IAM & Group Setup 1.1 Define the Pilot Group Identify NAM users for the initial production pilot (consider onshore/offshore support + existing pilot users). TBD TBD 1
1.2 Create AD Groups Submit requests to IAM/Directory Services to create NAM‑specific AD groups (e.g., SG‑COMET‑NAM‑Dev‑CitiDesktop and SG‑COMET‑NAM‑Support‑CitiDesktop). TBD TBD 1.5
1.3 Create New Atom Groups Define NAM‑specific user groups within the Atom deployment console (e.g., COMET‑NAM‑Pilot and COMET‑NAM‑Prov). TBD TBD 1
1.4 Consult with EMEA Team Reach out to the EMEA team (who just completed their pilot) for lessons learned, pitfalls, and best practices. TBD TBD 2
Phase 2: Prod Config & Portal Setup 2.1 Create AppD Portal Configurations Configure AppD portal profiles for NAM Prod and Pilot environments (Launch Info, atom stream, toggles). TBD TBD 1
2.2 Merge Atom Users into Prod/Pilot Groups Consolidate and map all existing legacy Atom users in NAM into the newly created COMET‑NAM‑Pilot and COMET‑NAM‑Prov groups. TBD TBD 2
2.3 Sync AD Groups with AppD Portal Map the newly created NAM AD groups to their respective roles/permissions within the AppD portal. TBD TBD 2
Phase 3: Pilot & Communication 3.1 Launch Pilot Phase Enable Citi Desktop for the COMET‑NAM‑Pilot group to validate stability in Prod. TBD TBD 2
3.2 Send Retirement & Access Notices Broadcast retirement notices to all COMET‑NAM Prod users with instructions to request Citi Desktop & EEMS access. TBD TBD 2
Phase 4: Prod Rollout & Handover 4.1 Resolve Pilot Feedback Address any bugs, config mismatches, or performance issues identified by the NAM Pilot group. TBD TBD 2
4.2 Phased Production Migration Gradually enable Citi Desktop for batches of COMET‑NAM production users. TBD TBD 2.5
4.3 Hypercare Support Provide dedicated support via the new NAM Support AD group (e.g., SG‑COMET‑NAM‑Support‑CitiDesktop). TBD TBD 2.5
4.4 Handover to Decommissioning Team Compile migration sign‑off report and hand over to the team responsible for decommissioning legacy Atom in NAM. TBD TBD 0.1

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