Conclusions & Recommendations
EMEA Alignment Monitoring: The Comet NAM team must closely track the EMEA Atom group creation process to determine if a parallel strategy should be adopted for the NAM region.
User Segmentation: Identify and categorize users into three distinct groups: Support, Pilot, and Production.
Phased Rollout Strategy:
Grant early access to Citi Desktop PROD to the Support group (or a designated subset of initial "champions").
Allow this initial cohort to navigate the learning curve and establish operational best practices before cascading knowledge to the Pilot and Production groups.
Open Action Item for NAM
Group Assessment: Confirm whether NAM currently maintains corresponding user groups, or if action is required to build new groups and/or consolidate existing ones into the target 3-group structure.
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