I'm sure you've heard of Devin, this crazy new "AI software engineer" that was released a few weeks ago. Basically an agent that you can assign tasks to and watch over it's work.
As a founder of a AI customer support chatbot tool, I'm now wondering whether something like this will exist for customer support.
Where a customer support agent would have this sort of AI junior team member that could take care of most mundane tasks.
You could ask it to refund a customer, or try to reproduce a bug on their account.
Pretty cool to think of the possibilities here. But I guess also worrying to think of the impacts on jobs.
I still think I'm optimistic about all this though, in that as humans, if we can automate the boring/basic tasks, then we have more time for the higher value tasks — the things you really need a human for, e.g. talking to a customer when they're considering cancelling a subscription.
Would love to know what others think though.
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