The History Of AI In Salesforce

AI is not just out in the world; it's in your job, your tools, and even your CRM.

From Einstein’s debut in 2016 to Agentforce 2.0 and the era of digital labor in 2025, Salesforce has rapidly evolved into an AI-first company. But how did we get here?

In this video, Shrey walks you through the complete journey of AI in Salesforce, breaking it down year by year, wave by wave. Whether you're exploring AI tools or already working with Salesforce, this video gives you the full picture of how AI is transforming the Salesforce ecosystem.

Watch Here - https://youtu.be/fDcGaHCoGoA

Topic Covered In This Video -

1. The 3 Waves of AI Evolution in Salesforce
2. What made Salesforce introduce Einstein, and how it changed CRM forever
3. Features like Prediction Builder, Next Best Action, and Email Insightsare explained
4. The launch of Genie/Data Cloud.
5. The rise of Generative AI inside Salesforce: Einstein Copilot, Tableau GPT, Slack AI
6. What is AI Cloud and the Einstein Trust Layer?
7. Introduction to Agentforce & Agentforce 2.0
8. How you can now build custom AI agents for sales, service, and even development.