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Discussion on: Troubleshooting Common Issues When Setting Up Microsoft Clarity

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samuel_yang_f80f9b0535d4a profile image
Samuel Yang

Hi rimi-web,

I've installed Clarity with the store owner account on my Shopify store.
Unfortunately, whenever I click the "Send confirmation email" button, I get an error saying "Project link request failed." I've tried multiple times, but the error persists.I haven't encountered this step or error with my other stores, where the installation was successful.Could you help fix it?

Thanks and regards,

Samuel

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Mathis Vivian

Hey, I help store owners figure out exactly why sales stall after launch. I looked at your store before coming here, and I spotted 2–3 things worth a quick 10-minute conversation. Can I show you what I found?