Essentially, this is a book about negotiating written by a former hostage negotiator. How is this relevant for software development, you might as...
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I read this some years back! My key takeaways were somewhat similar:
I've been saying a variation of the "saying yes is easier than saying no" for years before I read this one. I felt vindicated xD
I also enjoyed the interview he had with Kevin Rose. It made some of the concepts a bit clearer
stitcher.com/podcast/kevin-rose/th...