Salesforce is a powerful and vast platform, giving businesses numerous opportunities for growth and expansion. However, implementing Salesforce into your business is a complex and long process with challenges requiring expert guidance.
With staff augmentation, you have access to Salesforce experts, ensuring the successful implementation of Salesforce CRM. They have years of experience in Salesforce with technical know-how, innovative thinking, and helping assess issues and provide quick solutions. This expertise ensures they can help businesses overcome challenges related to data migration or security concerns and more in Salesforce implementation.
The following blog talks more about challenges in implementation and how augmented partners help them.
Salesforce Implementation Challenges
1. Data Migration Issues
Data is the main asset of businesses, irrespective of their size. So, when implementing Salesforce, remember that data migration from existing systems to Salesforce should be seamless. The challenges that businesses face during data migration are many, such as the different setup of Salesforce from the existing system they are using. Moreover, having no structured strategy to migrate data leads to data redundancies, errors, and even excess data.
With the right Salesforce augmented partner, you get experts with a proper plan and data mapping strategies. They have the right skills, tools, and use best practices like data cleaning, ensuring no critical data loss or duplication.
2. End-Users Training
A Salesforce implementation challenge is a lack of or limited training of end-users in Salesforce. Without an understanding of the platform, they cannot operate it efficiently, leading to increased workflow, dissatisfaction, and challenges in adopting the platform by the end-users. Structured training and making them part of the implementation decision from the start is the first step to ensure there are no issues in the adoption of Salesforce by end-users.
The augmented staff can help by creating a role-based training program, structured & detailed documentation, and answering queries the team has. All this allows the team to become efficient and leverage the platform for growth even when the augmented staff leave.
3. Inadequate Ongoing Maintenance and Support
Salesforce is constantly evolving, and the implementation of Salesforce does not end with businesses using its features. To ensure the CRM platform works effectively, supporting your business needs and requirements, constantly updating and improving the platform is essential.
In this context, the business faces many challenges as they do not have the proper knowledge or resources to update or optimize the platform. Not being sure about updates can decrease data quality and lead to issues with customization.
A Salesforce staff augmentation partner can help you create a framework that provides regular and relevant updates. They can also create a review system and structured & insightful documentation to help the team optimize the platform when needed.
4. Excessive Customization Leads to Technical Debt
Salesforce is highly customizable, so every business customizes its features to suit its needs. From automating a workflow to adding a field, everything is customizable.
However, Salesforce implementation is new for businesses, and they face challenges while customizing it to their requirement. This leads to excessive customization, adding to technical debt and confusion.
The right augmented staff helps reduce challenges in Salesforce implementation with their technical knowledge of customization and understanding of the business. Their strategies, like customizing one field and testing it in the environment to see its compatibility, ensure a user-friendly and intuitive platform.
5. Security and Compliance
From sales to marketing to customer support, every team will use Salesforce, with even external people having limited access authorization. With proper security compliance, you secure sensitive data, ensuring no data leak, cyber theft, or security breaches.
A business implementing Salesforce with limited knowledge can have a platform with inaccurate or non-critical data, overloading the system. This makes it a challenge for stakeholders to access reports or even use incorrect data unknowingly.
The right staff augmentation partner adds robust security measures, adhering to HIPAA and GDPR, integrating only pre-vetted apps, and training the in-house team to ensure no data breaches.
Conclusion
Apart from these, challenges related to unexpected delays in implementing and overstretching the primary budget also occur. Finding the right IT staff augmentation partner means collaborating with a trusted partner and helping a business grow with in-demand technologies. Ensuring the experts are knowledgeable with innovative approaches to provide quick solutions to these challenges ensures the business’s scalability and growth.
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