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Discussion on: Changing your name is a hard unsolved problem in Computer Science

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Madeline Trotter • Edited

Another extension of the legal name issue is misguided security policy. I've had support reps hang up on me and lock my account because the gender they assumed from my voice on the phone "couldn't possibly" be the account owner, based only on the first name on the account. This was after I verified my address, ssn, and phone (both the number and that I owned it by them sending a code via text). How does this policy work for gender neutral names, let alone trans people.. So absurd.