Customer support tickets frequently treat returning users like strangers. Every time an engineer or developer reaches out with an infrastructure issue, typical support bots ask the same initial round of questions: What operating system are you running? Which firewall or reverse proxy do you use?
SupportIQ solves this problem by providing an intelligent customer support agent with persistent, cross-session memory powered by Vectorize Hindsight and Groq.
Key Features
- Cross-Session Environment Recall: Remembers technical environments (e.g., Ubuntu Linux, UFW firewalls) across separate sessions without re-prompting.
- Communication Preferences: Automatically remembers stylistic preferences, such as concise responses and direct terminal commands.
- Context-Driven Prompting: Pairs memory extraction from Vectorize Hindsight with high-speed inference via Groq LLMs.
Architecture & Demo
- User Identifier: Uses a persistent email identifier to associate sessions with saved memory banks.
- Memory Bank Storage: Backed by Vectorize Hindsight memory banks to store and retrieve contextual facts.
- Targeted Output: Answers new questions (such as opening specific network ports) with the exact, correct command sets zero-shot.
- Live Streamlit App: https://supportiq-agent-edh6mrt7uppw6ggcuwleko.streamlit.app
- GitHub Repository: https://github.com/srihithag001-cmyk/supportiq-agent *
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