When I get a call from the alerting system about an incident, and before I can listen to the message I get another call and another call. Some of these alerting systems are horribly designed. The one I have experience with calls you for each instance of the alert and has no smart way of detecting that I am already listening to one of their calls so they call you again and again before I can acknowledge their message.
I don't know what kind of infrastructure/framework you are working on. But for my Node.js projects I use sentry.io , it is amazing, gives you detail where something crashed, which user and commit related info. It has a variety of supported languages/frameworks. Most importantly you can setup the amount of alerts you receive for each instance of an error.
When I get a call from the alerting system about an incident, and before I can listen to the message I get another call and another call. Some of these alerting systems are horribly designed. The one I have experience with calls you for each instance of the alert and has no smart way of detecting that I am already listening to one of their calls so they call you again and again before I can acknowledge their message.
I don't know what kind of infrastructure/framework you are working on. But for my Node.js projects I use sentry.io , it is amazing, gives you detail where something crashed, which user and commit related info. It has a variety of supported languages/frameworks. Most importantly you can setup the amount of alerts you receive for each instance of an error.
stackdriver logging -> xmatters alerts
I used sentry before, but don't you need some integration for alerting via Text or Call?
I don't know for call, but I receive my alerts via Slack and email.