ICTPBX Adds Two-Way SMS and an AI Voice Agent to Enterprise Edition

Originally published at ictpbx.com

ICTPBX Enterprise Edition now includes two new capabilities: two-way SMS messaging and an AI voice agent. You can send and receive text messages from a threaded inbox, run bulk SMS campaigns, and manage your PBX in plain language by dialing *99. Both features are live in Enterprise Edition today.

Two-way SMS, on the same platform as voice

SMS in ICTPBX runs over SignalWire, the same vendor already used for SIP trunking, so voice and text share one provider and one bill. There are two ways to send:

Messaging Inbox gives you a threaded, one-to-one conversation view. Threads sit on the left, the active conversation in the center, and a composer at the bottom. Inbound replies appear automatically within about 15 seconds, no page reload needed.
Send SMS campaigns let you text a whole contact group in one operation, with retry and delay controls to stay inside carrier limits.

Both surfaces write to a single unified history, so a reply you type in the inbox and a message sent by a campaign show up in the same record. Each outbound message is metered under the standard Option-A billing model, with a monthly free quota included per package. Inbound messages are not charged. Read the full walkthrough in the SMS and Messaging guide.

Manage your PBX by voice with the AI agent

The AI voice agent lets you run the PBX by phone instead of clicking through the portal. Dial *99 from your registered extension, wait for the greeting, and say what you want: check your balance, read back voicemail counts, or create a ring group. The agent carries out each request by calling the same ICTCore REST API the web portal uses.

Security stays with you. Every action runs as you, under your own scoped login, so the agent can only see and change what your role and tenant already allow. Before it changes any configuration, it reads back what it is about to do and asks you to confirm out loud. Every action is written to an append-only audit trail. The full detail lives in the AI Voice Agent guide.

The agent is an optional server-side add-on that an administrator installs separately from the core stack. It adds a voice channel on top of the portal and softphone, which keep working exactly as before.

Where to find both features

SMS and the AI voice agent are Enterprise Edition features and do not appear in Community Edition builds. Both are documented in the Complete Guides section of the ICTPBX support center, alongside the rest of the feature guides.

Frequently asked questions

Is SMS available in Community Edition?

No. Two-way SMS is an Enterprise Edition feature. Community Edition builds do not include it.

What carrier does SMS use?

SMS delivery runs over SignalWire, the same vendor ICTPBX uses for SIP trunking. Voice and SMS share one provider.

Do I need anything special to send SMS in the United States?

US carriers require A2P 10DLC brand and campaign registration before long-code SMS will deliver. This is an account-side carrier requirement, not an ICTPBX setting.

How do I start the AI voice agent?

Dial *99 from your registered extension or softphone, wait for the greeting, then say your request. If *99 returns a fast busy, the add-on is not installed on your server, so contact your administrator.

Can the AI agent do more than my account allows?

No. Every action runs under your own scoped login, so the agent is limited to what your role and tenant already permit, and it confirms before making any configuration change.