Owing to the increased diversification of businesses, complications in business processes and need for providing personalised customer services, several business organisations are looking for qualified and reliable Salesforce professionals. This has increased the scope for an aspirant to become a Salesforce professional and land a job in a reputed business enterprise.
If you are one such aspirant, there are several positions you can apply for, depending on your qualifications and expertise. If you are an expert in coding, programming and software developing having thorough knowledge of how specific Salesforce tools and platform can be developed, you can become a Salesforce Developer. If you possess distinguished consulting skills and can guide businesses in critical matters such as availing Salesforce Blockchain Services, undertaking third party integration and other important aspects, you can become a Salesforce Consultant.
However, the most superior and established designation a Salesforce professional can have is that of a Salesforce Administrator. A Salesforce Administrator is the individual who is in complete charge of development, implementation and operation of Salesforce within a business organisation. They occupy the highest position in the hierarchy of Salesforce experts and need to be consulted regarding all the important matters pertaining to the platform of Salesforce CRM.
What Skills Does A Salesforce Administrator Possess?
If you aspire to become a Salesforce Administrator, here are some of the most important skills you should possess:
•Efficient management skills
•Capability to analyse data obtained from multiple resources
•Working knowledge of all the tools, platforms and components of Salesforce
•Distinguished data management and data administration skills
•Problem-solving skills
•Ability to maintain the consistency of the workflow
What Is The Role Of A Salesforce Administrator
As mentioned earlier, a Salesforce Administration occupies the senior-most position when it comes to development, implementation and operation of Salesforce CRM. The role of Salesforce Administrator is multi-faceted, owing to the responsibility of handling multiple activities simultaneously vested in them. Here are the major roles and responsibilities pertaining to a Salesforce Administrator:
•A Salesforce Administrator is expected to be the one in charge of adding new users into the database, keeping a check on system permissions for users and modifying the accounts already existing within the database.
•They are responsible for getting rid of all the duplicated contacts or Accounts in the CRM database, either by updating the database or amalgamating them in bulk.
•They are responsible for undertaking modifications within the setup menu of Salesforce CRM by making necessary changes in the page layout, pick-listing necessary values and ascertaining new assignment rules.
•They are responsible for using the empirical data present in the CRM database and creating informative Salesforce reports out of the same. They are also expected to come up with productive facts and figures that help senior management in making key business decisions.
•They are expected to provide the necessary documentation to all the associates, co-workers, subordinates and clients on a periodic basis or whenever required. They should do so by updating the current system of the database, allowing the necessary entities to be in sync with all the changes and announcements.
•They are expected to function as the key System Administrators responsible for handling the environment of salesforce.com with different Salesforce users.
•They is responsible for managing all-important user Accounts, reports, records, dashboards and any other conventional processes.
•They are the ones responsible for assessing, extending and concluding new requests from any of the Salesforce users.
•They also serves as a link between Salesforce users, application developers and the client organisation.
Author Bio - "Chitiz Agarwal also known as “Kumar” is a Salesforce.com evangelist and architect who has more than 13 yrs of IT experience. He has worked with big MNCs like Accenture and IBM and now running Techila Global Services from last 7 yrs and grown the company to size of 150+. He has delivered more than 700 projects on Salesforce.com till date and participated from initial requirement understanding to final delivery. His twitter handle is @ChitizAgarwal"
https://techilaservices.com/salesforce-developer/
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