A technical writer is someone who learns how a product or service works from engineers, developers, or a company, then puts themselves in the user’s position to create clear, easy-to-understand documents such as user manuals, reports, and tutorials.
Reports from Byte Plus technology company show that clear documentation helps users learn faster and reduces confusion.
Effective technical writing can cut training time by about 35% and reduce support requests by up to 40%, saving time and costs for organisations.
This also improves user experience, as 76% of users prefer products with clear, comprehensive documentation, showing how essential technical writing is to customer satisfaction.
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