Why does a 30 minutes IT task take six days to deliver?
A task comes in Thursday at noon. The work on the task is done 30 minutes later, including...
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Another reason behind this delay is the importance of thorough testing. A well-functioning IT department understands the need to invest time in infrastructure, productivity improvements, and paying down technical debt in order to gain productivity gains in business tasks.
I 100% agree!
My next blog post will actually touch on that.