T-Mobile, once known for affordable plans and no long-term contracts, has faced backlash after breaking its promise to keep legacy plan prices unchanged. The company raised prices twice in 2023 and again in 2024 adding $5 per line monthly. To appease customers, T-Mobile introduced a "free line" offer, but it comes with conditions and a potential price increase after 24 months. Meanwhile, the company’s profits have soared, showing the price hikes were a choice rather than a necessity. Many customers feel betrayed and are considering switching providers, questioning if T-Mobile will break its promises again.
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