Automate your pre-intake workflows and seamlessly bridge the gap between your CRM and EHR with Elixir Contact Center on Salesforce.
In this customer success story, discover how Granite Recovery, a New Hampshire-based behavioral healthcare provider with 100+ employees specializing in addiction treatment and recovery, transformed its intake operations and eliminated manual re-entry between Salesforce and KIPU EHR.
Key Highlights Featured in this Video:
🔄 Bi-Directional KIPU Sync: Automatically creates patient records in KIPU upon transfer, keeping demographics and utilization data in sync across both systems.
📥 Unified Lead Capture: Ingests and tracks leads from Call Rail and Web-to-Lead into a single, centralized intake queue.
📋 Custom Pre-Intake & VOB Forms: Tailored pre-assessment, Verification of Benefits (VOB), cost-of-care, and travel management workflows built directly into the platform.
⚡ Less Screen Time, Fewer Errors: Reduces administrative friction for care teams while significantly boosting intake conversion rates.
Learn how behavioral health centers can eliminate handoff delays, connect lead generation to care delivery, and create an intake process that runs itself!
🌐 Transform your behavioral health intake with Elixir:
Website: https://elixirehr.com/ | https://www.mirketa.com/
Email: info@elixirehr.com | Call: +1 855-647-5382
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