DEV Community

145a
145a

Posted on

Can't receive verification email

Hi everyone, not sure if this is the right place to seek help.

I just created this account via Github, and my email was set to an outlook.com email connected to it, which I rarely use. I then tried to change the email in the profile, it says:" You have requested a change to [new_email]. Check your inbox for the verification link to finalize the change."

However, I haven't received any email till now. I refreshed both the old and new email's inbox and junk folder several times, but still no luck.

Top comments (2)

Collapse
 
shahrouzlogs profile image
Shahrouz Nikseresht

Hi, welcome to DEV!

This issue sometimes happens when the email provider blocks or filters automated verification messages.

Try checking all folders again (Spam, Junk, Promotions, or “Other Mail”).

If the problem continues, you can contact DEV Support at support@dev.to.

They can manually verify your account or resend the verification email if something went wrong on the platform’s side.

Collapse
 
54145a profile image
145a

Thanks! I sent an email to the support, unsure whether they can receive it though :(

Screenshot