AI-powered voice assistant apps have made a powerful impression in this modern technological age. They have now forayed into the travel industry with much fanfare and success. So what exactly is the AI-powered voice assistant? Simply stated, an AI-powered voice assistant is a cognitive software agent that can perform tasks or services. It is usually voice-enabled.
The AI-powered voice assistant, also called digital assistant or AI assistant, understands natural language voice commands and then completes the tasks. It provides a variety of remote services to a business. For example, the powered voice assistant can quickly search and provide the required information. Also, it can add tasks to a calendar, control and check the status of smart home devices such as lights, cameras, thermostats, etc.
For example, Alexa and Google home use cognitive science and interact with users. It has been found that nearly 1 in 4 US adults use a smart speaker voice assistant in their home. So the future of AI-powered voice assistant apps is very bright.
Now AI-powered voice assistants have taken over the travel agents. They can book flights and accommodation, hire vehicles and perform other services. These chatbots are deployed in various social media sites such as Whatsapp, Skype, Facebook, etc., and are designed to provide personalized booking experiences.
There are various chatbots specially designed to meet the unique needs of the travel industry. One such AI-powered assistant app is the Aerin travel assistant, which helps you book flights and hotels.
Using Aerin, the travel assistant, Sales, and customer satisfaction can be improved considerably through an advanced interactive voice response ( IVR) and a call tracking system. Customers' queries can be answered in real-time using the intelligent virtual assistant. A smart call tracking system can monitor and record phone calls from prospective customers to generate sales. This data, in turn, can lead to increased sales and other sales-related campaigns.
Aerin is a personalized travel assistant offered by Aertrip. Aerin comfortably interacts with the customers to discover travel options and then completes the interaction with a booking.
The AI-powered Aerin is specifically designed for frequent and busy travelers. By using natural language processing, it creates a personal experience. It offers more than just letting the traveler know about the travel plans.
Instead, it also can access real-time updates on estimated time to the airport, flight delays, weather conditions at the destination, etc. So, Aerin travel assistant does not just help you book flights and hotels. It does much more.
## FUTURE OF AI-POWERED VOICE ASSISTANTS
Mentioned below are a few areas wherein AI-powered voice assistants can be used.
PERSONALISED EXPERIENCES:
As any business will understand, personalization is essential for building long-term business relationships. For instance, 91% of consumers are more likely to buy from companies that remember them and provide personalized offers.
So AI-powered voice assistants are a great help in this regard as they can remember the previous history and personalize the travel offers.
VOICE PUSH NOTIFICATIONS:
Notifications can be in the form of reminders, promotions, and providing valuable information. These voice push notifications are a valuable tool to engage users with the application. It is reported that nearly 60% of mobile users opt for push notifications. This means that businesses have a solid chance to reach their audience with timely and relevant messages.
INCREASED USAGE IN MOBILE APPS:
Apps that have voice integrated assistants have reported improved usability. They have made the app navigation more accessible, and users can control the app's functionality through voice commands. Voice-based navigation is faster and easier.
Those who are less tech-savvy find voice assistants helpful as they can get the required work done with less time and energy.
IMPROVED PASSENGER EXPERIENCE:
Voice assistants can personalize recommendations based on travel preferences and entitlement.
In addition, they can offer a seamless experience while making changes in travel plans. The passenger experience is also improved when well-coordinated changes enable rebooking and re-planning the itinerary.
ANCILLARY REVENUE:
A single virtual assistant such as Aerin can offer on-demand ancillary options to passengers.
For example, airlines, car rentals, hotels, and restaurants can provide their products by leveraging location-based services. This can increase the ancillary revenue and also positively impact their brand image.
CONTACT-LESS EXPERIENCE:
Due to the recent pandemic, many travelers prefer a contactless interaction. In such circumstances, a single virtual assistant can interact comfortably during the entire trip and integrate the travel arrangements with OTAs( Online Travel Agency).
The AI-powered personalized information can be provided to passengers 24x7. So whether the passenger is at home planning the trip or in-flight, the virtual assistant will always be ready on hand to help. So an AI chatbot is always there at every phase of the traveler's journey. The journey itself can be classified into 3 sectors.
i. PRE-TRIP: Wherein, the AI virtual assistant, will provide personalized travel options
ii. DURING THE TRIP: The virtual assistant is always ready 24x7 to make any last-minute changes to the trip and offers promotions if available.
iii POST-TRIP: Once the trip is completed, the virtual assistant can record all the changes in preferences, confirm reward accruals and redemptions, and take feedback on the customer's experiences.
CONCLUSION
As the days go by, voice assistants become more intuitive, responsive, and simpler to use. Because of this reason, voice assistants are growing at a tremendous pace, and almost all apps are predicted to use AI-based voice technology in some capacity.
Many companies are now investing and designing AI-driven chatbots specifically for the travel industry.
Some of these chatbots can accompany passengers from their homes to the airport and vice versa. They are specifically designed to provide a seamless experience to travelers for check-in, boarding, real-time flight info, weather information, F & B options, etc.
So the future of AI-powered voice assistants is very bright considering the fact that they are becoming increasingly popular, and more and more travel companies are launching these assistants. This is partly because of the increased revenue opportunities in various travel sectors such as airlines, airports, hotels, etc.
So in the future, it is only expected that all travel-related services are integrated and accessed by an intelligent, personal, and efficient voice-based travel assistant app.
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