In 2025, artificial intelligence is expected to drive 95% of brand-customer interactions. Conversational AI, in particular, is reshaping how businesses communicate with their customers.
From chatbots to virtual assistants, these AI-powered tools are becoming more advanced, fostering seamless, human-like interactions. This blog delves into the future of Conversational AI, its capabilities, applications, and its transformative impact across industries.
Understanding Conversational AI
Conversational AI is a technology that enables computers to comprehend, process, and respond to human language in a conversational format. It utilises Natural Language Processing (NLP), Machine Learning (ML), and other AI techniques to mimic human conversations effectively. This empowers tools like chatbots and virtual assistants to interpret user queries, deliver relevant responses, and even execute tasks autonomously.
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