A lot of teams I talk to are using Dynamics 365 Business Central and feel like they’ve already “gone digital.” But once you sit down with someone in operations, finance, or inventory, you quickly realize the manual layer still exists.
Things like:
- Reading orders from Outlook and manually creating quotes
- Matching invoice PDFs to purchase orders by hand
- Emailing back and forth for missing data or approvals
- Rebuilding reports in Excel because dashboards fall short
All this eats up time and energy. That’s where AI agents are starting to make a quiet but meaningful impact.
Unlike rule-based workflows or Power Automate scripts, AI agents are designed to handle unstructured inputs and respond intelligently in context.
You can train them on your business logic, connect them to BC data, and let them operate in the background—drafting sales orders, checking stock, flagging issues, nudging for approvals, and even generating role-based reports in real time.
The best part is, they’re showing up where users already work. Think Microsoft Teams, dashboards, or embedded directly inside Business Central.
I recently wrote a piece exploring what this looks like, what kind of friction AI agents remove, and why waiting might mean falling behind. If this space interests you, check it out:
👉 AI Agents in Business Central: Beyond Just Automated
https://nalashaadigital.com/blog/ai-agents-in-business-central/
Would love to know—
- Are you already experimenting with AI agents?
- Are you still focused on Copilot prompts and automation flows?
- Or are there blockers stopping you from testing this out?
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