We've all been there - needing help, reaching out, and getting slow or unhelpful responses. A good chatbot changes that, making support fast, easy, and reliable. But with so many options, finding the best customer service chatbot isn't always simple.
Whether you need a customer support chatbot that feels natural, an open-source chatbot you can customize, or you're looking to build your own, we've put together a list of 10 that actually deliver. Let's take a look.
How to Find the Best Chatbot Builder?
Chatbots are everywhere - helping businesses, automating tasks, answering customer questions, or even acting as personal assistants. However, not all chatbot builders are the same. So, which is the best customer service chatbot? That is the question. The answer depends on many factors, most importantly, your business goals and needs. Here are the main types of chatbots classified based on their intents:
Business chatbots handle customer interactions, boost sales, and keep things flowing smoothly.
Automation chatbots take care of repetitive tasks, like data entry or appointment scheduling.
Personal chatbots assist with reminders, notes, and everyday tasks.
Customer service chatbots provide instant support, reducing wait times and improving satisfaction.
So, how do you find the best chatbot builder for your needs? Start by asking the right questions. Do you need something easy to set up or one that's fully customizable? Should it integrate with your existing tools? Do you want AI-powered responses or simple rule-based flows? Once you know what matters most, choosing the right platform becomes much easier.
Top 10 Customer Service Chatbots
Finding the right chatbot for customer service can make all the difference in how smoothly your business runs. The best chatbots handle inquiries efficiently, reduce wait times, and improve customer satisfaction - without requiring constant human intervention.
Below, we've rounded up 10 of the top customer service chatbots that stand out in 2025 for their features, reliability, and ease of use.
Intercom
Intercom is an AI-first customer service platform that is built upon a three-component AI system: AI Agent, AI Copilot, and AI Analyst.
The AI Agent is responsible for providing instant assistance to customers 24/7.
The AI Copilot is for support agents to have hands-on support at all times, and the AI Analyst is designed to provide AI insights and recommendations for support leaders, helping them make more informed decisions.
Key Features
Limitations & Drawbacks
Pricing
AI automation
Omnichannel messaging
Creation of product tours
Custom objects to import and structure your external data
You can track up to 120 events. Exceeding the limit blocks new events and causes an error.
Can be expensive, especially for growing businesses.
The setup is complex, requiring a lot of time and effort to configure.
Essential: $39 per seat/month
Advanced: $99 per seat/month
Expert: $139 per seat/month
Free Plan - ❌
Free Trial - ✅
Hoory AI
Hoory AI is an all-in-one platform for customer support automation designed to streamline customer interactions for businesses of all sizes. Available 24/7, it builds a robust support system with AI at its core and a suite of powerful features as its foundation - including trainable AI Assistants, a versatile Chatbot Builder, an AI-driven Call Center, real-time Live Chat, and more!
Hoory AI uses conversational AI, machine learning, and natural language processing to automate repetitive support tasks and deliver quick, personalized responses.
Key Features
Limitations & Drawbacks
Pricing
- Live Chat widget for real-time user interactions
- Chatbot Builder to create custom conversation flows and launch them on various channels
- Trainable AI Assistant(s) for routine task automation
- Call Center Solution for fast voice support through AI or a support agent
- Omnichannel Inbox(es) for centralized communication across channels
- Help Center portal(s) for self-service support and round-the-clock access to a powerful knowledge base
Needs human intervention in complex situations
May not always recognize nuanced customer intent
Personal: $6 per agent/month
Startup: $16 per agent/month
Team: $26 per agent/month
Business: $42 per agent/month
Free Plan - ✅
Free Trial - ✅
Zendesk
Zendesk is a customer service platform that uses AI to streamline support operations and enhance customer interactions. Its AI agents are pre-trained on an extensive amount of data, enabling the efficient handling and resolution of complex queries. Also, businesses can customize bot interactions to align with their goals and customer needs.
Key Features
Limitations & Drawbacks
Pricing
Multichannel support
No-code bot builder
Organized ticketing system
Customizable bot persona to represent your brand
Third-party integrations
Steep learning curve, taking a while to navigate the app
Pricing can be expensive, especially for growing support teams
Suite Team: $55 per agent
/month billed annually
Suite Growth: $89 per agent/month billed annually
Suite Professional: $115 per agent/month billed annually
Free Plan - ✅ (Zendesk for Startups)
Free Trial - ✅
ProProfs Chat
ProProfs Chat is a customer service chatbot that provides real-time assistance, helping businesses manage their support operations. One standout feature is its customizable dashboard, allowing users to create human-like interactions that engage customers and generate leads. The chatbot integrates smoothly with Help Desk and Knowledge Base systems, enabling it to create and route support tickets while providing relevant help articles to customers.
Key Features
Limitations & Drawbacks
Pricing
Ticket creation and routing
Pre-built chatbot templates
Post-chat survey for feedback collection
Pre-chat forms to understand customer intent and correctly route the ticket
Limited support for multilingual conversations
Does not support an on-premise version
Team - $19.99 per operator/month
Free Plan - ✅ (Single Operator)
Free Trial - ✅
Dixa
Dixa offers a customer service chatbot, Mim, powered by OpenAI, designed to support industries like retail, financial services, SaaS, travel, and telecommunications. Mim helps businesses manage customer inquiries through an intelligent routing system that directs requests to the appropriate resource, whether self-service or a human agent. It pulls information from the company's knowledge base to provide up-to-date responses and includes links to relevant articles for customers.
Key Features
Limitations & Drawbacks
Pricing
Mim AI chatbot
Context-aware AI
Customizable customer journeys
Seamless human handoff
Not as feature-rich for AI support management
Lack of customization options
Focused on customer support exclusively, making it a poor choice for businesses seeking digital transformation in other fields
Essential: $49 per agent/month
Growth: $109 per agent/month
Ultimate: $169 per agent/month
Prime: $215 per agent/month
Free Plan - ❌
Free Trial - ✅
Tidio
Tidio is a customer service platform designed to enhance support and boost sales for businesses, particularly small enterprises. It offers a live chat widget that ensures 24/7 availability and AI-powered chatbots to engage customers in real time. Tidio supports multichannel communication by integrating Messenger, Instagram, live chat, and email into a single inbox, allowing teams to manage all customer interactions efficiently. Additionally, Tidio integrates seamlessly with popular website platforms like WordPress, Shopify, Wix, and BigCommerce.
Key Features
Limitations & Drawbacks
Pricing
Multichannel communication
Seamless integrations with popular tools like Wix, Shopify, and more
Offline after-hour messages received as email notifications
Costly for small and medium-sized businesses
No on-premise version
Monthly limit for chatbot conversations
Starter: $29 per agent/month
Growth: $59 per agent/month
Plus: $749 per agent/month
Premium: $2999 per agent/month
Free Plan - ✅
Free Trial - ✅
Freshchat
Freshchat is a customer communication platform from Freshworks that enables businesses to engage with customers across websites, mobile apps, and social media. It consolidates conversations into a single interface, allowing support agents to manage inquiries without switching between different platforms. The platform also features Freddy AI-powered chatbots, which use natural language processing to assist customers with common questions, reducing the need for human intervention.
Key Features
Limitations & Drawbacks
Pricing
Unified inbox on a single dashboard
Conversation analytics for consistent quality assurance
Bot builder without coding to build an AI chatbot
Automated workflows
Integration with third-party CRMs can be complex
Chatbots have limited training capabilities
Growth: $23 per agent/month billed annually
Pro: $59 per agent/month billed annually
Enterprise: $95 per agent/month billed annually
Free Plan - ✅
Free Trial - ✅
Chatfuel
Chatfuel is a chatbot platform designed to help businesses automate customer interactions on Facebook Messenger and WhatsApp. It offers an intuitive, no-code interface that allows users to build and deploy chatbots quickly, making it accessible even for those without technical expertise. Chatfuel provides various templates and customization options to tailor chatbot responses based on customer inquiries.
Key Features
Limitations & Drawbacks
Pricing
Automation for FB Messenger and WhatsApp
Pre-build bot templates for different industries and use cases
Simple and user-friendly interface
Lacks built-in support for channels other than FB Messenger and WhatsApp
Limited features and functionalities
Business FB & IG: $23.99 per 1000 conversations/month
Business WhatsApp: $34.49 per 1000 conversations/month
Enterprise FB & IG: $300
Enterprise WhatsApp: $300
Free Plan: ❌
Free Trial: ✅
Meya
Meya is an automation platform designed to help businesses build and deploy advanced chatbots. It consists of three core components: the Grid, which serves as the backend for coding conversational workflows; the Orb, a customizable chatbot that can be embedded on websites, apps, or platforms; and the Console, where teams can design and manage chatbot interactions. Meya supports integration with backend services and CRMs, ensuring seamless communication between bots and customer support agents.
Key Features
Limitations & Drawbacks
Pricing
Integration with backend services
Provides an IDE (Integrated Development Environment) to build and manage bots easily
Capable of handling complex and large-scale conversational experiences
Programming knowledge and technical expertise are required
Complex setup
Fewer pre-build templates
Dev: $99/month
Pro: $999/month
Partner: $3000/month
Free Plan: ❌
Free Trial: ✅
Kommunicate
Kommunicate is a customer support platform designed for businesses to easily integrate AI chatbots across multiple channels, including Instagram Business Chat, Facebook Messenger, and Line, without the need for coding experience. Its user-friendly chatbot builder makes launching bots straightforward, while features like bot-to-human handoff ensure complex inquiries are seamlessly transferred to live agents. One of its standout capabilities is its context retention, allowing the chatbot to manage longer, more personalized conversations, which leads to higher customer satisfaction.
Key Features
Limitations & Drawbacks
Pricing
Live dashboard to monitor conversations
Bot-to-agent handover
Trainable AI chatbots with website and document content
Not as robust machine learning features
Integration limitations
Complex implementation and setup
Lite - $100/month 2 seats
Advanced - $200/month 5 seats
Enterprise - Custom pricing
Free Plan - ✅
Free Trial - ✅
Summing Up
As the saying goes, "Good help is hard to find." But with the right chatbot, getting the help you need will be easier than you imagine. In 2025, the key to great customer service lies in finding a chatbot that aligns with your business needs. The right chatbot helps create smoother, more satisfying experiences for your customers, resulting in a big boost in satisfaction levels. So, take your time, choose wisely, and let the right chatbot transform your customer support into a delightful experience for both your team and your customers.
Author - Anna Tsaturyan
Anna Tsaturyan is a dedicated content writer at hoory.com, specializing in SaaS, AIaaS, and marketing. With a focus on clarity and impact, Anna crafts tech-driven content that connects with readers and drives engagement.
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