Automating Weekly SLA Reports — A No-Code, Practical Framework

❓ The Problem

When I joined a growing support team, we were spending hours compiling SLA reports manually every week.
• Tickets went unnoticed
• SLA breaches weren’t flagged on time
• Managers had no quick way to review performance
• Excel sheets and filters became a time-consuming mess

This chaos pushed me to build a smarter, low-effort way to automate the SLA reporting process.

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✅ What This Repo Offers

My GitHub repo contains a lightweight SLA automation framework that can be adapted to most support ticketing systems like JIRA, Zendesk, or Freshdesk.

💡 No third-party tools required
💡 No paid plugins or heavy codebases
💡 Ready-to-use templates, screenshots, and docs included

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📦 Repo Highlights
• automation_rules/: Prebuilt rule logic for SLA flagging
• docs/: Setup instructions and dummy ticket workflow
• screenshots/: Visuals of generated reports and dashboard widgets
• README.md: Full guidance, clearly written

You can set it up within 30 minutes and tweak for your own team’s needs.

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📈 What We Gained

✅ 22% improvement in SLA compliance
✅ Weekly report generation time reduced from 2 hours → 10 minutes
✅ Instant visibility for managers and team leads
✅ Less firefighting, more planning

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🙌 Want to Try It?

Check it out, fork it, or clone it here:
🔗 https://github.com/aroojjaved93/sla-report-automation

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🧠 Final Thoughts

This repo is part of my continuous journey in improving real-world support processes through simple but scalable automation. If you’re managing support or want to introduce meaningful reporting — this might help you too.

Let me know what you think or how you track SLA in your environment.

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👩🏻 Author: Arooj Javed – Technical Support Analyst | Workflow Optimizer | Nocode Automation Builder

Comments

[Dotallio]

I love how you got actual numbers on time saved and SLA boost, and the clear docs/screenshots make it way more approachable. Have you tried plugging the reports into dashboards like Notion or anything similar?

[Arooj Javed]

Thanks so much! 🙌 That means a lot. Yes, the numbers really helped get leadership buy-in, especially once we showed the improvement in SLA compliance over a few weeks. I haven’t tried integrating with Notion dashboards yet, but that’s an awesome idea! Might explore syncing summary reports there for team visibility. Appreciate the suggestion! 💡 Let me know if you’ve done something similar, would love to learn from your setup.

[Nathan Tarbert]

this is extremely impressive and honestly hits home for me since manual reporting always burned so much time from my week
you think some processes will always need that human eye, or will we get all the way to full automation at some point

[Arooj Javed]

Thank you! I totally relate manual reporting used to eat up hours for us too. 😅 I do think there will always be some processes where human oversight is essential, especially in edge cases or when context really matters. But with smart automation handling the repetitive stuff, it frees us up to focus on those more nuanced decisions. I’d say the goal isn’t full automation, but rather better collaboration between systems and humans. Curious to hear your take have you started automating any of your reporting workflows yet?

[John P. Rouillard]

Your repo link is wrong.

github.com/aroojjaved93/sla-report...

[Arooj Javed]

Thanks for checking! That link should work as is: github.com/aroojjaved93/sla-report-automation — maybe it previewed partially in your view. Let me know if you run into any issues!

[John P. Rouillard]

The article is now showing the correct: aroojjaved93 rather than arooj-javed93 like it did originally.