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Arooj Javed

🚀 Automation Enthusiast | Support Engineer | AI in Tech Workflows Passionate about optimizing support operations using tools like JIRA, GitHub, and lightweight AI-driven automation.

Joined on Jun 28, 2025 https://scholar.google.com/citations?hl=en&user=BgAIcGMAAAAJ

Education

MSc Computer Science – Queen Mary University of London

Pronouns

She/Her

Work

Technical Support Automation Specialist | Building AI tools for JIR saA & SLA mavnagement

Python, Flask, FastAPI, JIRA REST API, SQL, Git, Matplotlib, Seaborn. Specialized in support automation, ticket analytics, and dashboard development.

Exploring FastAPI and Hugging Face for smarter automation workflows. Also diving deeper into data visualization techniques with Dash and Plotly.

Working on a lightweight JIRA automation framework and an AI SLA Predictor to prevent ticket breaches. Actively improving my GitHub projects and publishing automation insights.

Open to collaboration on AI-driven support tools, JIRA automation projects, or GitHub-based open-source ideas. Always happy to discuss practical uses of no-code and Python automation in tech support.

8 posts published

5 comments written

5 tags followed

Pinned

Jun 29

How to Detect SLA Breaches in JIRA Using a Lightweight Python Script

#python #webdev #ai #opensource

1 min read

Jun 29

My Journey Building AI Ticket Routing & SLA Breach Prediction in JIRA (With Code)

#ai #opensource #webdev #python

2 min read

Jun 28

Automating Weekly SLA Reports — A No-Code, Practical Framework

#devops #webdev #opensource #beginners

1 min read

Jun 28

From Chaos to Clarity: My Lightweight JIRA Automation Framework (No Plugins, Just Smart Logic)

#productivity #devops #beginners #webdev

2 min read

Jul 3

Track SLA Breaches Like a Pro: Build Smart JIRA Dashboards Using Python

#python #ai #datascience #opensource

1 min read

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Jul 3

Predict SLA Breaches in JIRA with Python: A Step-by-Step Machine Learning Guide

#python #ai #machinelearning #devops

1 min read

Jul 3

Build a Smart SLA Dashboard with Python: Track Breaches, Team Trends & Support KPIs

#python #opensource #datascience #webdev

1 min read

Jul 3

Prevent SLA Breaches in JIRA with AI: Smart Ticket Prioritization in Python

#opensource #ai #webdev #python

1 min read

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