An open-source dashboard to monitor ticket trends, SLA compliance, and support team performance — in one clean visual interface.
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🔍 What’s This Project About?
Manual reports and static spreadsheets don’t cut it anymore when managing support performance. This project offers a smart, modular dashboard that provides real-time analytics for support teams and IT service managers.
Track SLA breaches, monitor agent workloads, and visualize performance trends — all from one lightweight and customizable tool.
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✨ Key Features
• 📈 Visual dashboards for SLA breaches and trends
• 📊 Real-time and historical ticket metrics
• 🧩 Clean UI and easy-to-extend layout
• 🔍 Team performance breakdowns
• 💻 Lightweight and self-hosted (Flask + Plotly)
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🚀 Getting Started
Clone the project and launch it locally:
git clone https://github.com/aroojjaved93/Smart-support-analytics-dashoard.git
📊 Track your support system’s health and team productivity at a glance with this interactive analytics dashboard.
🧪 No database required — works with CSV data
🔧 Built using Python, Pandas, Plotly, Dash
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🤝 Clone & Contribute
Here’s how you can get involved and support the project:
• ⭐ Star the repo to boost visibility
• 🍴 Fork it and adapt for your own support setup
• 📬 Submit improvements, issues, or suggestions
• 📈 Use it in your org and let me know how it helps!
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🏷 Tags
dashboard #supportanalytics #sla #python #visualization #supportengineering #opensource #devtools
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💬 Found it helpful? Star the repo and share it with your team!
Top comments (1)
🔄 Small update: I’ve just added real-time breach alerts in the latest GitHub commit! Check it out if you’re building support dashboards. Would love feedback!