🚀 SPOE – Smart Postmark Email Router with AI 🧠📬

"Single point of Emails. One inbox to rule them all"

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🎯 What’s the Problem?

Managing multiple departmental emails in an organization is often chaotic:

• Customers don’t know which email to use.
• Emails go unanswered or misrouted.
• Teams waste time forwarding messages to the right people.

That’s where SPOE steps in.

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💡 The Idea

SPOE (Single Point of Email) provides a smart, centralized email address for organizations. Incoming emails to this address are:

1. Parsed using Postmark’s Inbound Email Parsing.
2. Matched via AI to the most relevant internal team or department.
3. Forwarded automatically to the best-fit email address — with the original sender CC'ed!

It’s like a smart receptionist for your inbox 📬🤖

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🛠️ How It Works

🔐 Frontend Features

• Organisation Signup/Login
• Add/Edit/Delete department/team emails
• Add short descriptions for each email (to guide routing)
• Set a fallback email (for unmatched messages)
• Simple, clean UI (no clutter)

🧪 Live Demo

🔧 Backend Workflow

1. Each registered organization gets a custom email like: [e-mail]
2. This domain is already verified on Postmark for inbound email parsing.
3. When a customer sends an email:
   • Postmark parses the email content (subject, body, sender, etc.)
   • The system computes vector embeddings of the email text.
   • It compares those against the org's configured team descriptions.
4. The closest match is picked.
5. The system uses Google’s AI Studio LLM to generate a smart forwarding message.
6. The email is sent to the matched address with the original sender CC’ed.

No more confusion. Just clarity and automation.

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🤖 Why Postmark?

• Postmark’s Inbound Email Parsing API made this all possible.
• It's fast, clean, and reliable.

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📦 Tech Stack

• Frontend: VanillaJS, HTML and CSS
• Backend: Python
• AI: Google AI Studio (Embedding + Completion APIs)
• Email Parsing: Postmark Inbound API
• Vector Search: Pinecone (or in-memory for small orgs)

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🧪 How to Test It

1. Visit: https://spoe.maker-space.me
2. Create an organization account.
3. Add 2–3 team email IDs with short descriptions (e.g., [e-mail] – handles technical issues).
4. Email your org address (e.g., [e-mail]) from any email client with a test query.
5. Check your configured emails – you'll see it routed automatically with sender CC’ed.

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🔚 Final Thoughts

This challenge made me explore how email – something we all use daily – can be made smarter using AI and Postmark. SPOE is just the beginning. Imagine plugging this into:

• Internal ticketing systems
• CRM tools
• Helpdesks
• Even art installations!
• Bug reporting in Tech Companies