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Baolin Tikool
Baolin Tikool

Posted on • Originally published at blog.yeluoxiaoxiao.top

Sumsub said 'document already submitted' — my Creem KYC dead end

Bottom line: my Creem KYC hit a 'document already submitted in another profile' reject at 11pm because I'd used my ID on an old test store in the past. Support email flow to Creem takes 12-72h. In the meantime I built the whole Stripe + Creem dual-provider infra so that one KYC delay doesn't block the launch.

Full blog post — the 3am timeline, the support email template that worked, and the dual-provider Cloudflare Worker code — is at:

https://blog.yeluoxiaoxiao.top/posts/creem-kyc-sumsub-duplicate

Discussion very welcome — has anyone else hit Sumsub duplicate profile in the wild?

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