There are programs that teach UX. Bootcamps, online programs, etc.
I think it definitely makes sense that customer service experience would translate well to UX—both require communication, empathy and problem solving.
I think breaking in to UX can be a challenge because there are not always clearly defined roles in this area. I think it helps to acquire some adjacent skills along the way that are helpful. Product management and other design areas (graphic, web), strike me as good skills to learn alongside UX.
Tell her good luck, it's a growing field and once you're involved in tech, there is a lot of room for further career growth!
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There are programs that teach UX. Bootcamps, online programs, etc.
I think it definitely makes sense that customer service experience would translate well to UX—both require communication, empathy and problem solving.
I think breaking in to UX can be a challenge because there are not always clearly defined roles in this area. I think it helps to acquire some adjacent skills along the way that are helpful. Product management and other design areas (graphic, web), strike me as good skills to learn alongside UX.
Tell her good luck, it's a growing field and once you're involved in tech, there is a lot of room for further career growth!