Numbers from a real deployment beat theory. VdW Bayern built a digital assistant (DigiSol) on CustomGPT.ai and measured the outcome:
- Task time down 50 to 60 percent
- 84 percent positive user feedback
The architectural decision that made it work: every answer is grounded in approved internal documents. No open-web fallback, no improvisation. Each response traces back to a source the user can verify.
For regulated work, that traceability is the whole product. A fast answer you cannot verify is a liability. A grounded answer with a citation is something staff will actually adopt.
If you are building internal AI for a regulated org, design the citation path first. Retrieval plus source attribution is what converts a pilot into daily use.
CustomGPT.ai is built around that source-grounded model.
How it was built: https://customgpt.ai/vdw-bayern-digisol-compliance-ai/
Top comments (0)