Chatwoot - Localization of Chats


Overview

Chatwoot , an open-source omnichannel customer support software developed in 2016, had failed as a business model and was shut down in 2017. But, it got a boost when the Hacktoberfest2019 was conducted. The developers decided to make it open-source. And no sooner, Chatwoot became a trending project, getting all love from the developer community while it featured on platforms like HackerNews. Thus, a project that failed earlier got the success shot by moving from a private repo to an open-source project.

Features

Supporting over 25 languages, Chatwoot gives an integrated view of conversations happening in different communication channels.

1. Shared Inboxes

   Chatwoot lets you collaboratively work with different agents while managing the conversations simultaneously.

2. Live Chats

   Chatwoot has a live chat within the website to improve the customer experience.

3. Chatbots

   Chatwoot enables the user to automate chats with chatbots which can be easily integrated within different platforms.

4. Mobile Apps

   Now, you won’t miss any customers. Thanks to this feature that allows you to manage your conversations, even though the phones.

5. Channels

   Get in touch with your clients on their preferred channels and connect with your customers on various platforms.

6. Integrations

Enjoy the power-pack of an integrated workflow. Now, you can use the integration tool to combine various tools of your choice.

• Chatwoot connects with various apps.

• Slack, managing conversations without leaving the workspace.

• Rasa lets us automate conversation by just integrating chatbots.

• Integrating chatbots with DialogFlow enables you to automate chats.

• Enriching the user experience by connecting FullContact to Chatwoot.

• Viewing the subscription of customers from one place by connecting your Stripe account.

• Scheduling meetings with prospects made easy by connecting to Calendly .

• Shopify helps you track all the orders made by the customers inside Chatwoot itself.

Localization

What Is Localization?

Localization is the process of customizing an app to work in different languages other than the default one. This mainly is to bridge the gap between communication and culture between people. Chatwoot uses Crowdin for managing its localization.

Managing Localization


What is Crowdin?

Crowdin is a cloud-based content localization solution that offers a free plan for open source projects. It also provides the core features essential for translating the various parts of the software. Now, you might be wondering who does all these translations. This is done by people worldwide who volunteer to make MakeCode accessible to others.

To continue reading more about localization and it's effectiveness and also learn about Chatwoot-Crowdin and contributing to these open-source tools, while earning rewards, read my complete article here.

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