We’re thrilled to announce an update that many of our customers have been eagerly waiting for: Push Notifications are now available in the BoldSign mobile app! This feature ensures you stay informed about your document status with real-time alerts, eliminating the need to constantly check the app.
Notifications are delivered whether the app is open, running in the background, or completely closed, and this functionality is supported on both Android and iOS devices. You also have full control over your notification preferences. Customize which actions trigger alerts, disable notifications for specific events, or turn them off entirely if you prefer.
Push Notifications: Purpose and Flow
Push notification is an essential feature in mobile apps, designed to keep users informed and engaged. They serve two primary purposes:
- Real-time alerts – Instantly notify users about important updates or events without requiring them to open the app.
- Reminders – Help users stay active by reminding them of pending actions, newly assigned tasks, or relevant updates.
When an event occurs, a notification is delivered to the user’s device, even if the app is closed or running in the background. If the user is logged in on multiple devices, the notification will appear on all of them. Tapping the notification opens the app and navigates the user directly to the appropriate screen, ensuring a seamless experience.
Push Notifications Defaults
By default, push notifications will be enabled for the following events in the BoldSign mobile app:
| Sender | Recipient | CC |
|---|---|---|
| As the sender of a document, you will automatically receive the following push notifications by default | If you are a recipient of a document, you will automatically receive the following notifications by default | If you have been added as a CC recipient in a document, you will automatically receive the following notifications by default |
| - Receive a document to sign or approve - Recipient declines a signature request - Document has been completed by all recipients - Recipient signs or approves a document - Document has expired - Reminders of the document |
- Receive a document to sign or approve - A recipient declines to sign or approve the document - Sender revokes the document - Document has been completed by all recipients - Document has expired |
- New signature request has been sent out - Document has been completed by all recipients |
Types of Push Notifications Settings
In BoldSign mobile app, you will find three types of notification settings.
- Email/In-app notifications – Choose the notifications you want to receive via email and within the app.
- My push notifications – Choose the push notifications you’d like to receive on your device.
- Recipient’s push notifications – Choose the push notifications you want your recipients to receive on their devices.
Types of push notifications settings in BoldSign mobile app
Allowing Push Notifications from BoldSign
When you log in to your BoldSign account in the BoldSign mobile app, you’ll be prompted to allow BoldSign to send notifications. Be sure to allow them, else the push notifications will not be received.
Enabling or Disabling Push Notifications
If you prefer not to receive push notifications, you can disable them completely. Even with push notifications turned off, you will still receive in-app notifications, which can be accessed anytime when you open the app.
You can turn off notifications in two ways:
- From your device settings Navigate to your device’s Settings, find the BoldSign app, and disable notifications.
- Within the BoldSign app Follow these steps:
-
On the Dashboard screen, tap Profile in the bottom navigation bar or tap your initials, to navigate to the Profile screen.
Navigating to profile screen from dashboard In the Profile screen, go to Notification Settings, and select My Push Notifications.
-
At the top, you’ll see the Allow Push Notifications option. Toggle the switch off and tap Save changes button.
Turning off push notifications within the app
Updating Push Notification Settings
Your notification settings
You can customize the push notification that you want to receive by following these steps:
- From the Profile screen, go to Notification Settings, then select My Push Notifications.
- You’ll see four tabs: Sender, Recipient, CC, and Template.
- Use the checkbox on the right of each option to enable or disable specific notifications based on your wish.
- After making the required changes, tap Save changes button.
Updating my push notification settings
Your recipient’s notification settings
In some situations, you may want to disable push notifications for your recipients. You can manage this using the Recipient Push Notification settings within the app. Even if a recipient has enabled notifications, such as alerts for receiving a document to sign or approve, disabling this option under Recipient Push Notifications before sending the document will prevent those notifications from being delivered.
Also note that enabling a notification on your side does not guarantee that it will appear to the recipient. The recipient should also have enabled push notifications for that specific scenario.
Follow the steps below to update settings:
- Open the Profile screen, go to Notification Settings, then select Recipient Push Notifications.
- You’ll see two tabs: Recipient, and CC.
- Use the checkbox on the right of each option to enable or disable specific notifications.
- After making the required changes, tap Save changes button.
Updating your recipient push notification settings
Navigating From Push Notifications
Push notifications will appear on your device as shown in the images below.
- When you tap the notification while the app is in the foreground: You will be taken directly to the appropriate screen.
- When you tap the notification while the app is in the background: The app will come to the foreground and navigate you to the appropriate screen.
- When you tap the notification while the app is closed: The app will launch and take you directly to the appropriate screen.
- When you tap the notification after logging out of your account: You will be redirected to the login screen. After successfully logging in, the app will take you to the appropriate screen.
- When you tap the notification after logging out and logging in with a different account: An Access Denied screen will appear, as the document is not accessible from another account.
Customizing Notification Alerts
You can easily personalize your notification preferences for the BoldSign app on both Android and iOS devices. To get started, go to Settings → Notifications → BoldSign on your device and adjust any of the following:
- Change the notification sound
- Enable or disable vibration for alerts
- Show or hide notifications on the lock screen
- Customize banner or pop‑up notification styles
- Turn notification badges on or off
Conclusion
We’re sure that push notification support in the BoldSign mobile app will make it easier than ever to manage your eSignature workflows on the go.
Stay informed instantly and streamline your signing process wherever you are.
Download the BoldSign mobile app today and start benefiting from real-time push notifications:
Why wait? Unlock your Free Trial now!
Need assistance? Request a demo or visit our Support Portal for quick help.
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Note: This blog was originally published at boldsign.com
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