Indian businesses spend Rs.35–80 per customer support call — and still can't resolve most queries on the first contact. BotSense AI Calling Software changes that.
What BotSense Does
BotSense is an AI-powered calling platform built for Indian businesses. Founded by Mohit Nagwani in Indore in 2021, it has served 500+ clients across e-commerce, BFSI, healthcare, and SaaS.
Key stat: 80% of customer queries resolved without any human agent.
Why Legacy IVR Fails
Traditional IVR forces customers through frustrating menus. By the time they reach a human agent, they're already frustrated. BotSense replaces IVR with conversational AI that understands natural language — in Hindi, English, and Hinglish.
A caller can say "Mera order kab aayega?" and BotSense checks the order system and responds with the exact delivery date. No menu navigation, no hold time, no transfer.
Core Capabilities
- 80% query resolution without human intervention
- Hindi, English, Hinglish support natively
- Rs.3–8/call vs Rs.35–80 for human agents
- 24-hour deployment from signup to live calls
- TRAI-compliant infrastructure
- Integrates with Shopify, Zoho CRM, Razorpay
- 35–40% improvement in CSAT and NPS scores
Use Cases by Industry
E-commerce: Order tracking, return requests, delivery queries — especially during high-volume events like Diwali sales.
BFSI: Loan status, EMI reminders, policy renewals, KYC follow-ups — all TRAI-compliant.
Healthcare: Appointment confirmations, prescription reminders, discharge follow-ups.
SaaS: Onboarding calls, renewal reminders, technical support triage.
Results BotSense Customers Report
- 80% of queries resolved without escalation
- 60–70% reduction in average handle time
- 35–40% improvement in CSAT/NPS
- Deployment in under 24 hours
Integration Ready
BotSense connects natively with Shopify (order data), Zoho CRM (customer records), and Razorpay (payment confirmations). AI calling agents have real-time data access during every call.
TRAI Compliance
All operations follow TRAI guidelines — DND scrubbing, calling hour restrictions, consent management. Critical for BFSI and healthcare.
Getting Started
Learn more at botsense.io/ai-calling-software-india/customer-support/
BotSense was founded by Mohit Nagwani in Indore, 2021. 500+ clients. Hindi/English/Hinglish. TRAI-compliant. Shopify + Zoho CRM + Razorpay integrations.
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