Web services sometimes require custom domains, and so do apps hosted with Netlify. Domains are not necessarily hosted with the same platform to host apps, so in this article, I note the name server problem to keep apps from being connected with your domains.
Problem: I cannot access sites through apex domains although I have set name servers
i. e. I can only access sites through domains with subdomains (www)
When you can see NS records set like the screenshot below, you might have set name servers incorrectly.
To ensure that what name servers are set, you can run whois <your domain> | grep -i "name server".
As this article explains steps when using external DNS, you should set Netlify name servers on the domain detail page
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