Advancement in technology is something that can make a significant revolution across the world whether could be about real time communication or something else.
The role of voice, video, and real time chat messaging in current businesses has made a significant shift towards the entire situation. This has left a great impact over enterprise businesses allowing them to stay connected.
As per Verizon, every week there are about 800 million wireless calls being made that is double the count made on Mother’s Day, the busiest call day of the year.
This article is going to shed some light on customer experience or the business experience over in-app voice calling.
What is an In-app Voice calling API?
In-app Voice API is a software developer tool that has been used by developers to make and receive phone calls with ease. This voice API also acts like a bridge between the Public Switched Telephone Network (PSTN) and applications connecting the internet.
Voice API enables developers to create calls logically that can extend to users on any device, over any network, anywhere around the globe. Even, it allows the developers to add full VoIP functionality to apps so that, can make or receive calls over the internet, without an interruption with the PSTN.
Advantage of a Live Voice Broadcasting API
Today, almost all the businesses are experiencing exciting and practically fine tuned mode of conversation with live voice API. However, experiencing conversation inside one’s own service is something new.
But, still conversational interface has raised as the new edge of opportunity wherein the in-app voice call API is the part of the building block for almost all the scalable services.
Well, you can have a great experience with Live voice call API:
- It improves the in-app engagements, simultaneously enhances the joy of personalized work situation
- It provides a high-quality, halt-free interactive voice chat across iOS, Android, and web applications
- It allows you to add new features like voice effects with 360 degrees surround sound, noise cancellation, and active-speaker recognition
Some of the circumstances where this live voice chat API has made some effect:
1.Social Interaction- Experience an Impactful Conversation with Voice API
When it is about submerging live voice chat into an existing device, it can be kept engrossed for a long duration despite engaging old friends or strangers. Sending live voice messages within an application can have a high rate of engagement.
This live voice SDK can easily add up to one-to-one and group conversations to apps. Here, it moves on well with cross-platforms by connecting building blocks that provide the features like sound effects, voice effects, background music, recording, active-speaker recognition, etc.
2.In-app voice for gaming applications - voice chat enhance the user experience
The gaming application has always been encouraging the user engagement by connecting with people across the board. It allows the player to interact with other players via voice commands. Thus, grabbing the attention of players.
On the other hand, we can say that for players it provides a common platform to share some enjoyable moments, and sometimes even celebrate a victory.
3.Work association - Improves the work efficiency via voice chat API
Voice chat API helps the employees to collaborate during a remote work environment. Moreover, it allows the employees to interact among themselves as well as with the customers via voice calling API. Live audio calling also works as a great option over here, as it allows the team members to join over the social conferencing call conversation.
Incredible Features of Audio Call API: An Exclusive Choice of Business
Generally when it comes to the features of voice API, they vary from basic to extremely rich features. The most common features of call flow starts with the capacity to say strings of text and gather DTMF keyboard input.
These features are mostly used to create outbound calls, managing voice conference calls, and call recording, all this to make the customer experience a responsive outcome.
Let’s have a look at some of the majorly highlighted voice calling APIs feature:
1.One -to-one Voice call
Whenever there needs to be a discussion among two people over voice calling API, they opt for this feature where people can’t see each other but can communicate with any individual around the world.
2.Audio Call Conferencing
It’s where you can experience getting connected with billions of concurrent users at the same time. This feature is used mostly in the use cases such as the gaming industry where the players can have an instant conversation across the board with other players globally.
All this is available with a high level of configurable behavior i.e., can play sound when somebody joins or leaves, defines a length of time and automatically ends the conference when it’s done, mute and unmute or sometimes hold, etc.
3.Streaming with Media
This is an amazing feature that enables the application to go ahead with delivering calls, eventually duplicating them to multiple recipients. To be brief about the concept, the moment when the call get established, the audio calling API
takes the call media and forks it.
With real time voice communication solutions, the call media can be duplicated, analyzed, delivered and returned. Moreover, the second recipient never occupies the call stream, so there is no need to worry about degraded quality or dropped connections.
4.Text to Speech
It is a form of speech amalgamation where the text has been converted into spoken voice output. Although, it’s an accessibility feature for customers with disabilities where the automated calls are made to the customer service system to convey the issues.
However, this option is also utilized by the customers who want to interact with IVR. Most of the programmable voice APIs embody text-to-speech technology for this reason. This feature allows the customer to communicate in several languages.
5.Smart Interactive Voice Response (IVR)
When there is a huge flow of calls, there are chances to miss some of the extra calls. This is the feature that has been established where these extra calls get diverted automatically to the interactive voice response system. This automated voice response is available with many options and interactive capabilities to handle simple customer service tasks without the need for a human representative.
This voice API enable you to build an automated voice response system with some added benefits,
- AI technologies
- Intelligent call routing
- Omnichannel experience
- Text-to-speech
- Call recording
6.VoIp/SIP Calling
This is to get rid of making calls with limited budget plans to carrier networks. This allows unlimited voice calls across any carrier device quickly and helps making concurrent calls globally.
7.Speech recognition
It allows you to transcript every recorded voice call into text with suitable language structure with AI integration as well as machine intelligence.
Conclusion
However, now you have got some idea about the importance with regards to the features that can have a great impact over any business.
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