Off the top of my head, I don't know of any practical ways to debug a segfault in production like you describe. You could use logs and observations to determine what behavior(s) precede the segfault, and use that to focus in on part of your code base.
Meanwhile, your best bet would be to try and isolate what's different about their environment versus your test environment, and try and replicate it.
In any case, this won't be easy. This roadblock you're running into is exactly why it is so often said "if we can't reproduce it, we can't fix it".
Thank you Jason for the advise..
Will see if we can try to identify a diff in production env and in general..
Logs weren't much helpful to logically conclude in this case
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Off the top of my head, I don't know of any practical ways to debug a segfault in production like you describe. You could use logs and observations to determine what behavior(s) precede the segfault, and use that to focus in on part of your code base.
Meanwhile, your best bet would be to try and isolate what's different about their environment versus your test environment, and try and replicate it.
In any case, this won't be easy. This roadblock you're running into is exactly why it is so often said "if we can't reproduce it, we can't fix it".
Thank you Jason for the advise..
Will see if we can try to identify a diff in production env and in general..
Logs weren't much helpful to logically conclude in this case