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Cover image for Deep Dive into Power Platform #3 Power Virtual Agents

Deep Dive into Power Platform #3 Power Virtual Agents

consolata gicheru
Living in the moment 😎flutter App developer , Power Platform , Microsoft Learn student ambassador, #just smile😊
・2 min read

Have you ever shopped at Amazon?or better yet have you interacted with Alexa ;Amazon's virtual Assistant? At the end of this blog you will be able to create your own virtual Assistant with the help of Power Virtual Agents.

A Virtual Agent is a computer generated, animated, artificial intelligence virtual character that serves as an online customer service representative.

It leads an intelligent conversation with users, responds to their questions and performs adequate non-verbal behavior

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.

Power Virtual Agents is available as both a standalone web app, and as a discrete app within Microsoft Teams.

Key Pointers

  • When you create bots with Power Virtual Agents, you author and edit topics.

  • Topics are discrete conversation paths that, when used together within a single bot, allow for users to have a conversation with a bot that feels natural and flows appropriately.

  • Creating a bot with Power Virtual Agents is easy to do with the no-code authoring canvas, and there are a number of ways you can manage how topics interact, how you want the conversation to flow, and what it should feel like.

  • It's also easy to test the bot without having to fully deploy the bot whenever you make a small change.

  • There are also lesson topics that guide you through topic authoring - from simple to complex scenarios, as well as default system topics.

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Create your first chatbot using the provided guide

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