Install guide and config at curatedmcp.com

ServiceNow MCP: Automate ITSM Workflows Directly From Claude

ServiceNow MCP is the official integration that connects AI agents to ServiceNow's IT service management platform. If you're running operations and want Claude or Cursor to handle incident creation, change management, and service catalog queries without leaving your IDE or chat interface, this is the tool.

What It Does

ServiceNow MCP exposes your ServiceNow instance to AI agents as a set of callable tools. Instead of switching between ServiceNow's web interface and your development environment, you can describe what needs to happen in natural language—and the MCP server translates that into ServiceNow API calls.

Core capabilities include:

• Incident & Problem Management: Create, update, and search incidents. Automatically route tickets based on rules you define.
• Change Requests: Propose and track changes with full workflow integration.
• Knowledge & Service Catalog: Query KB articles and catalog items to surface solutions or provision services.
• Approvals & SLAs: Manage workflow states, track SLAs, and automate approval chains.
• Asset & Configuration Data: Query CMDB for context on infrastructure and dependencies.
• Analytics: Access service desk metrics and trend data for reporting.

This is built for ops teams that want to reduce manual ticket work and let AI handle the repetitive parts of service lifecycle management.

How to Install

npx -y @servicenow/mcp

Add to your Claude Desktop config:

{
  "mcpServers": {
    "servicenow-mcp": {
      "command": "npx -y @servicenow/mcp",
      "env": {
        "SERVICENOW_INSTANCE": "your-instance.service-now.com",
        "SERVICENOW_API_KEY": "your-api-key"
      }
    }
  }
}

Grab your API credentials from ServiceNow's developer portal and you're ready.

Real-World Use Cases

• Bulk Incident Creation from Alerts: Feed Claude a list of production alerts and have it auto-create incidents in ServiceNow with proper assignment, priority, and tags—no manual ticket entry.
• Change Request Drafting: Describe a deployment in Cursor, and let the MCP server scaffold a full change request with description, risk assessment, and approval workflow.
• Knowledge Base Search During Incident Response: When troubleshooting, ask Claude to search your ServiceNow KB in real-time and surface relevant articles without breaking context.

Full install guides for Claude Desktop, Cursor, Windsurf, and more at CuratedMCP.