I take notes of what I've done to try and resolve the issue or to determine how and why the issue is happening. The worst thing you can do is attempt something that you've already tried and waste time doing it.
If you can't figure out the issue within an hour or two, take 15 minutes and take a walk.
Talk with your coworkers about the issue if that's an option. Sometimes talking about the issue with someone will spark an idea and you may have a breakthrough with that.
Sleep on it. If it's an issue that you can wait a day to figure out and you've already spent 8-10 hours on it then go rest.
Bonus unnumbered point: sometimes the answer comes at the oddest times. Like at 3AM while you're sleeping or while you're driving.
During a very stressful period of time from April till mid-June of this year I was neck deep in stress testing and resolving issues that I found along the way. The amount of times I've gone through this list is too many to count.
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Bonus unnumbered point: sometimes the answer comes at the oddest times. Like at 3AM while you're sleeping or while you're driving.
During a very stressful period of time from April till mid-June of this year I was neck deep in stress testing and resolving issues that I found along the way. The amount of times I've gone through this list is too many to count.