We talk to customers every day through calls, chats, emails, and support tickets… but most companies barely use this data.
That’s where conversation mining comes in.
With AI + NLP, businesses can now analyze thousands of conversations instantly and uncover:
Recurring customer pain points
Sentiment and emotion trends
Product improvement opportunities
Hidden patterns that humans often miss
What I found most interesting is how companies use this to improve support, reduce churn, and build better products — just by understanding what customers are already saying.
Has anyone here implemented conversation mining tools or built internal models for this?
Curious to hear real-world experiences.
to know more do check out this blog
https://blog.dhumi.com/ai-conversation-mining-business-2025/
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