Most businesses sit on a mountain of conversational data—support chats, emails, feedback, call transcripts—but only a fraction gets analyzed. Conversation mining helps uncover patterns, intents, and customer sentiment that can directly improve decision-making.
I’ve broken down how it works, real use cases, and why companies are shifting toward AI-driven insights.
You can read the full version here:
👉 https://blog.dhumi.com/ai-conversation-mining-business-2025/
If you're exploring customer analytics or NLP-driven insights, this is a field worth watching closely.
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