Enterprise expectations for IT service management have long moved beyond the scope of traditional “ticketing systems.” Collaboration barriers between development, operations, and business teams, increasingly complex change management processes, and the growing frequency of security incidents are driving organizations to seek a service management platform that is more agile, intelligent, and scalable.
As a Platinum Solution Partner of Atlassian, **DragonSoft **has a deep understanding of the challenges and requirements Chinese enterprises face throughout their service management transformation journey. We have witnessed numerous customers begin their evolution with Jira Service Management Standard and gradually advance toward higher levels of service management maturity. Jira Service Management Cloud Premium represents a critical milestone in this journey. With capabilities including AIOps-powered intelligent operations, automated change management, advanced incident response, and robust asset management, Premium provides comprehensive support for building an end-to-end, high-speed service management framework.
So, what makes Premium significantly more powerful than Standard? Which advanced capabilities can truly help your teams improve efficiency and drive greater business value?
Jira Service Management Cloud Premium offers a complete, modern platform that scales.
Upgrade to Premium for a platform that empowers high velocity service management, from request intake to incident resolution, for all of your teams: DevOps, IT, HR and customer service.
Automated change management. Advanced incident resolution. Accelerated AIOps. Robust asset management. With Jira Service Management Cloud Premium, you get the tools your team needs to accelerate incident resolution and modernize service management at scale. Your organization gains:
Modernize end-to-end service management —
Deliver exceptional service experiences with advanced capabilities to streamline request intake, accelerate incident response, deploy changes faster, and more – all on a single platform.
Accelerate incident resolution with AIOps —
Enable Dev and Ops teams to intelligently detect, resolve, and prevent incidents to deliver high-performing services at scale. Reduce alert fatigue and swarm on incidents more efficiently with AI-powered alert grouping, incident creation, and PIR generation.
Securely scale service management —
Empower your admins with added controls and security safeguards. Provide teams with the keys to build and customize their own services using no-code capabilities within an IT-regulated environment.
60,000 customers trust Jira Service Management.
Leader in the 2024 Gartner Magic Quadrant™ for DevOps Platforms.
Leader in 2023 Forrester Wave for Enterprise Service Management.
Unlock high velocity service teams.
Whether you're just getting started, or looking to switch to a faster, more flexible ITSM solution, Jira Service Management has all the features your team needs to deliver great service, fast on the same platform where developers and business teams already work.
Over 55,000 customers worldwide trust Jira Service Management to help them centralize and resolve service requests, respond to incidents, streamline changes, collect and maintain knowledge, manage assets and configuration items, and more.
With intuitive workflows and the ability to work autonomously, Jira Service Management unlocks high-velocity service teams across the business, not just within IT.
Jira Service Management is built on Atlassian's unified cloud technology platform that powers open and efficient collaboration between teams, information, and workflows across your enterprise.
Atlassian's System of Work makes it easy for all teams in any organization to work together, fast. Jira Service Management is a key component. Give your teams a central view of their work and use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.
"Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports." — ANDREW TOOLAN, SOFTWARE ENGINEER, CANVA
See how Jira Service Management Cloud Premium stacks up.
Jira Service Management Cloud Premium is equipped with the advanced capabilities you need for modern IT service management. Compare with our Standard to see why it's the perfect time to upgrade.
Moving from Standard to Premium is not simply an accumulation of features—it represents a fundamental transformation in service management philosophy, evolving from reactive support to proactive prevention and intelligent enablement. Whether your team is struggling with incident response efficiency or looking to automate change management within a compliant framework, Jira Service Management Cloud Premium provides ready-to-use solutions designed to address these challenges.
Why Choose DragonSoft as Your Upgrade Partner?
● Deep Expertise in the Atlassian Ecosystem DragonSoft is an officially certified Atlassian Solution Partner with extensive experience in Jira Service Management implementation, migration, and upgrades. We have supported customers across a wide range of industries, including finance, manufacturing, internet services, and automotive.
● Localized Professional Services We provide technical consulting, solution design, and implementation support in both Chinese and English, eliminating communication barriers caused by language and time zones while ensuring seamless collaboration throughout the project.
● End-to-End Delivery Capabilities From requirements analysis and solution design to data migration, go-live training, and ongoing operations support, DragonSoft delivers full-lifecycle services through a one-stop approach, enabling your team to adopt the platform quickly and transition smoothly.
● Customized Best Practices We do more than provide licenses. By combining our expertise with your specific business scenarios, we help you maximize the value of Premium’s advanced capabilities—including AIOps, automation, and asset management—to unlock the full potential of modern service management.
Contact the** DragonSoft** team today to receive a complimentary upgrade assessment and a tailored solution plan. We will help you fully leverage the capabilities of Jira Service Management Cloud Premium and empower your business with more efficient, intelligent operations.
Website: www.hkdsdtech.com
Phone: 852-51679050
Email: marketing@hkdsdtech.com
Top comments (0)