Recently, many users have been unable to receive important emails from TikTok Shop, such as verification codes and order notifications. I also encountered this issue, but I managed to resolve it by trying the following methods. I recommend following these steps in order:
1. Check Spam/Promotions Folder
- 80% of missing emails are due to automatic filtering.
- Gmail users: Click on "More" in the left menu bar → "Spam".
- Outlook users: Check the "Junk Email" and "Subscriptions" categories.
- Search for keywords: TikTokShop, no-reply@tiktok.com.
2. Review Email Filter Rules (Critical Step)
- Log in to the web version of your email → Go to "Settings".
- Check if *@tiktok.com has been mistakenly added to "Blocked Senders" or "Blacklist".
- Turn off the "Smart Filter" feature.
3. Clear Email Storage Space
- When email usage exceeds 90%:
- Outlook: Delete large attachment emails in the "Sent" folder.
- Corporate Email: Contact the administrator to expand storage.
4. Verify Registered Email Accuracy
- Common mistakes:
- Typing .con instead of .com.
- Using less common domain emails (recommend switching to internationally recognized email services).
- Character errors due to system language settings (e.g., Russian с vs. English c).
5. Network Delay and Customer Support Follow-Up
- Wait for 30 minutes (international emails may experience delays).
- Contact TikTok Shop customer support:
- In the app, go to "Account & Security" → "Help Center" → Enter "Live Support".
6. Change Email Address
- If conventional methods fail, compatibility issues between your email provider and overseas servers might be the core problem.
- Recommend using internationally recognized email services (e.g., GetMX):
- Independent IP pools reduce the likelihood of being marked as spam.
- Strong communication stability with TikTok servers.
- Unlimited email accounts under one domain, suitable for bulk registration.
Q&A: Frequently Asked Questions
- Q: What key steps are needed after changing the email?
- A:
- Delete the old email in your TikTok Shop account and verify the new one.
- Add the new email to the whitelist in the web version:
- Copy and add:
- *@tiktok.com
- *.tiktokv.com
- Enable two-factor authentication for the new email (to prevent account changes from being blocked). Advanced Recommendations: For users managing multiple stores, consider:
- Using email sub-aliases (e.g., GetMX's main account + shop1@xxx.com) without needing to create new accounts.
- Enabling multi-device sync notifications (to avoid missing notifications due to phone sleep mode).
- Regularly checking email binding status in the [TikTok Shop Seller Center].
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