Not Receiving TikTok Shop Emails? 6 Steps to Quickly Self-Check and Resolve

Recently, many users have been unable to receive important emails from TikTok Shop, such as verification codes and order notifications. I also encountered this issue, but I managed to resolve it by trying the following methods. I recommend following these steps in order:

1. Check Spam/Promotions Folder

• 80% of missing emails are due to automatic filtering.
• Gmail users: Click on "More" in the left menu bar → "Spam".
• Outlook users: Check the "Junk Email" and "Subscriptions" categories.
• Search for keywords: TikTokShop, [e-mail].

2. Review Email Filter Rules (Critical Step)

• Log in to the web version of your email → Go to "Settings".
• Check if *@tiktok.com has been mistakenly added to "Blocked Senders" or "Blacklist".
• Turn off the "Smart Filter" feature.

3. Clear Email Storage Space

• When email usage exceeds 90%:
  • Outlook: Delete large attachment emails in the "Sent" folder.
  • Corporate Email: Contact the administrator to expand storage.

4. Verify Registered Email Accuracy

• Common mistakes:
  • Typing .con instead of .com.
  • Using less common domain emails (recommend switching to internationally recognized email services).
  • Character errors due to system language settings (e.g., Russian с vs. English c).

5. Network Delay and Customer Support Follow-Up

• Wait for 30 minutes (international emails may experience delays).
• Contact TikTok Shop customer support:
  • In the app, go to "Account & Security" → "Help Center" → Enter "Live Support".

6. Change Email Address

• If conventional methods fail, compatibility issues between your email provider and overseas servers might be the core problem.
• Recommend using internationally recognized email services (e.g., GetMX):
  • Independent IP pools reduce the likelihood of being marked as spam.
  • Strong communication stability with TikTok servers.
  • Unlimited email accounts under one domain, suitable for bulk registration.

Q&A: Frequently Asked Questions

• Q: What key steps are needed after changing the email?
  • A:
  • Delete the old email in your TikTok Shop account and verify the new one.
  • Add the new email to the whitelist in the web version:
  • Copy and add:
    • *@tiktok.com
    • *.tiktokv.com
  • Enable two-factor authentication for the new email (to prevent account changes from being blocked). Advanced Recommendations: For users managing multiple stores, consider:
• Using email sub-aliases (e.g., GetMX's main account + [e-mail]) without needing to create new accounts.
• Enabling multi-device sync notifications (to avoid missing notifications due to phone sleep mode).
• Regularly checking email binding status in the [TikTok Shop Seller Center].