Why you should free your developers from handling customer support

Are the developers in your company responsible for providing customer support besides their core (development) responsibilities?
Should they really be?

Keep your software engineers away from customer support to:
💡 Meet the growing customer needs.
💡 Decrease response time.
💡 Maintain developer morale.
💡 Reduce project interruptions.
💡 Establish an expert and fully independent support team.

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