Frequency: 2
Question: N Ach Theory was given by
a) VROOM
b) McLelland
c) Alderfer
d) Maslow
Correct Answer: (b)
WBUT Year(s): [WBUT 2016, 2019]
Explanation: David McClelland developed the Need for Achievement (nAch), Need for Power (nPow), and Need for Affiliation (nAff) theory.
(Page HOB-29, Q4)Question: Which of the following forms is the basis for the autocratic model of OB?
a) Authority
b) Power
c) Obedience
d) Dependence on boss
Correct Answer: (a)
WBUT Year(s): [WBUT 2017, 2018]
Explanation: The autocratic model relies on legitimate authority, where managers have the formal right to command.
(Page HOB-2, Q9)Question: Which of the following helps in raising the individual perceptions of low level of self esteems?
a) situation
b) empowerment
c) job enrichment
d) reinforcement
Correct Answer: (b)
WBUT Year(s): [WBUT 2016, 2018]
Explanation: Empowerment gives individuals more control and responsibility, which directly boosts self-esteem and self-efficacy.
(Page HOB-18, Q6)Question: Which of the following represents the last stage of communication process?
a) decoding
b) encoding
c) feedback
d) filtering
Correct Answer: (c)
WBUT Year(s): [WBUT 2016, 2018]
Explanation: Feedback is the receiver's response, indicating understanding and completing the communication loop.
(Page HOB-49, Q2)Question: Which of the following is not a third party negotiator?
a) mentor
b) mediator
c) conciliator
d) arbitrator
Correct Answer: (a)
WBUT Year(s): [WBUT 2016, 2018]
Explanation: A mentor is an advisor or guide, while mediators, conciliators, and arbitrators are impartial third parties involved in dispute resolution.
(Page HOB-81, Q4)
Frequency: 1
Question: The subjects contributing to OB is/are
a) Sociology
b) Social Psychology
c) Psychology
d) all of these
Correct Answer: (d)
WBUT Year(s): [WBUT 2019]
Explanation: Organizational Behaviour is an interdisciplinary field drawing from psychology, sociology, social psychology, anthropology, and political science.
(Page HOB-2, Q10)Question: ERG theory refers to
a) Enhance, Relate & Grow
b) Existence, Relatedness & Growth
c) Existence, Roaming & Growth
d) Enhance, Retardness & Growth
Correct Answer: (b)
WBUT Year(s): [WBUT 2019]
Explanation: Alderfer's ERG theory categorizes needs into Existence, Relatedness, and Growth.
(Page HOB-30, Q12)Question: Which one of the following is an exceptional motivating factor?
a) Punishment
b) Promotion
c) Participation
d) Increase in salaries
Correct Answer: (b) (The provided answer (a) Punishment is incorrect as punishment is generally a de-motivator or used in negative reinforcement, not an exceptional positive motivator. Promotion is a strong positive motivator.)
WBUT Year(s): [WBUT 2019]
Explanation: Promotion offers advancement, recognition, and increased responsibility, serving as a powerful motivator.
(Page HOB-30, Q13)Question: Delphi technique consists of
a) the views of government policies
b) the views of the Managing Director only
c) views of the investors
d) views of a panel of experts in response to a questionnaire given to them
Correct Answer: (d)
WBUT Year(s): [WBUT 2019]
Explanation: The Delphi technique is a forecasting method that relies on a panel of anonymous experts responding to iterative questionnaires.
(Page HOB-41, Q1)Question: Leadership is a process of
a) influencing the customers
b) influencing the group members
c) influencing the competitors
d) influencing the creditors
Correct Answer: (b)
WBUT Year(s): [WBUT 2019]
Explanation: Leadership fundamentally involves influencing group members towards achieving common goals.
(Page HOB-58, Q7)Question: Theory X & Y was propounded by
a) William Ouchi
b) Abraham Maslow
c) Frederick Herzberg
d) Douglas McGregor
Correct Answer: (d) (The provided answer (b) Abraham Maslow is incorrect.)
WBUT Year(s): [WBUT 2019]
Explanation: Douglas McGregor formulated Theory X (negative assumptions about workers) and Theory Y (positive assumptions).
(Page HOB-58, Q8)Question: Laissez-faire is an example of
a) a style of motivation
b) a style of personality
c) a style of group formation
d) a style of leadership
Correct Answer: (d)
WBUT Year(s): [WBUT 2019]
Explanation: Laissez-faire (or "hands-off") is a leadership style characterized by minimal managerial intervention.
(Page HOB-58, Q9)Question: Inter-personal conflict takes place
a) within an individual
b) due to conflicts between groups
c) between two or more individuals
d) between an organization and the prevailing work environment
Correct Answer: (c)
WBUT Year(s): [WBUT 2019]
Explanation: Inter-personal conflict, by definition, occurs between two or more individuals.
(Page HOB-81, Q6)Question: People who have internal locus of control
a) have higher job satisfaction
b) believe in luck
c) have higher absenteeism
d) are less involved in their jobs
Correct Answer: (a)
WBUT Year(s): [WBUT 2018]
Explanation: Individuals with an internal locus of control believe they control their own destiny, often leading to higher job satisfaction and proactivity.
(Page HOB-6, Q6)Question: The type of personality of the individuals who work under pressure for higher achievement is known as
a) Type A
b) Type B
c) Type C
d) none of these
Correct Answer: (a)
WBUT Year(s): [WBUT 2018]
Explanation: Type A personality is characterized by competitiveness, a sense of urgency, and a drive for achievement, often thriving under pressure.
(Page HOB-6, Q7)Question: Which of these theories are also known as ‘Maslow’s Theory’?
a) Theory X & Y
b) Expectancy Theory
c) Theory of Needs
d) None of these
Correct Answer: (c)
WBUT Year(s): [WBUT 2018]
Explanation: Maslow's Hierarchy of Needs is often referred to more broadly as a "Theory of Needs" or "Need Hierarchy Theory."
(Page HOB-29, Q9)Question: Which of the following plays a major role in enhancing the efficiency of human resources in an organization?
a) Increase in motivation
b) Training and personal development
c) Education
d) All of these
Correct Answer: (d)
WBUT Year(s): [WBUT 2018]
Explanation: Motivation, training & development, and education all contribute to improving the skills, engagement, and overall efficiency of human resources.
(Page HOB-30, Q10)Question: Which of the following behavioural scientists proposed the Theory X & Y of motivation?
a) Frederick Herzberg
b) Douglas Mc. Gregor
c) F. W. Taylor
d) Victor Vroom
Correct Answer: (b)
WBUT Year(s): [WBUT 2018]
Explanation: Douglas McGregor is the proponent of Theory X and Theory Y assumptions about employee motivation.
(Page HOB-30, Q11)Question: “Wheel” is a ......... channel of communication.
a) strategic
b) formal
c) ambiguous
d) informal
Correct Answer: (b) (The provided answer (d) informal is less precise. The wheel is a type of formal centralized communication network.)
WBUT Year(s): [WBUT 2018]
Explanation: The wheel network is a formal communication structure where all communication flows through a central person.
(Page HOB-49, Q4)Question: Which of traits given below is rather not desirable in a leader?
a) Empathy
b) Assertiveness
c) Agreeableness
d) Sympathy
Correct Answer: (c)
WBUT Year(s): [WBUT 2018]
Explanation: While some agreeableness is good, very high agreeableness might make a leader avoid tough decisions or confrontations necessary for effective leadership.
(Page HOB-58, Q5)Question: All decision making power is centralized in the leader under
a) Autocratic leader
b) Democratic leader
c) Bureaucratic leader
d) Liberal leader
Correct Answer: (a)
WBUT Year(s): [WBUT 2018]
Explanation: Autocratic leadership is characterized by centralized decision-making power with the leader.
(Page HOB-58, Q6)Question: Forces affecting OB are
a) people
b) environment
c) technology
d) all of these
Correct Answer: (d)
WBUT Year(s): [WBUT 2017]
Explanation: Organizational Behaviour is influenced by individuals and groups (people), the internal and external surroundings (environment), and the tools and systems used (technology).
(Page HOB-2, Q7)Question: Which of the following is/are considered advantage(s) for organizations that have a successful diversity program in place?
a) Increased worker productivity
b) Decreased worker turnover
c) Ability to make better organizational decisions due to the involvement of a more diversified work force offering different perspectives
d) none of these
Correct Answer: (c)
WBUT Year(s): [WBUT 2017]
Explanation: A diverse workforce brings varied perspectives, leading to more creative problem-solving and better decision-making.
(Page HOB-2, Q8)Question: All of the following are methods that managers can utilize to promote employee job satisfaction except which one?
a) Conduct an attitude survey
b) Recognize and reward good performance
c) Learn the specific facets of the job that may bring about worker dissatisfaction
d) Assume high performers are well satisfied in their job.
Correct Answer: (d) (The provided answer (a) is incorrect. Conducting an attitude survey helps understand satisfaction levels.)
WBUT Year(s): [WBUT 2017]
Explanation: Assuming high performers are satisfied without checking can overlook underlying issues and is not a method to promote satisfaction.
(Page HOB-6, Q5)Question: In Vroom’s Expectancy theory, expectancy indicates
a) probability of achieving the outcome
b) advancement
c) award
d) accounting
Correct Answer: (a)
WBUT Year(s): [WBUT 2017]
Explanation: Expectancy is the belief that effort will lead to a desired performance outcome.
(Page HOB-29, Q6)Question: Which of the following is not a hygiene factor according to McGregor’s theory?
a) Job security
b) Job growth
c) Work status
d) Sanitary facilities
Correct Answer: (b) (The question is flawed as hygiene factors are from Herzberg's theory. However, among the options, "Job growth" is a motivator (Herzberg), not a hygiene factor.)
WBUT Year(s): [WBUT 2017]
Explanation: Job growth is considered a motivator (by Herzberg), while job security, work status, and sanitary facilities are hygiene factors that prevent dissatisfaction.
(Page HOB-29, Q7)Question: ERG theory was developed by
a) Maslow
b) Hertzberg
c) Alderfer
d) Robert House
Correct Answer: (c)
WBUT Year(s): [WBUT 2017]
Explanation: Clayton Alderfer developed the ERG (Existence, Relatedness, Growth) theory of motivation.
(Page HOB-29, Q8)Question: Communication begins with
a) idea origination
b) encoding
c) decoding
d) channel selection
Correct Answer: (a)
WBUT Year(s): [WBUT 2017]
Explanation: The communication process starts with the sender having an idea or thought to convey (idea origination).
(Page HOB-49, Q3)Question: “Leadership is the activity of influencing people to strive willingly for group objectives”. This statement is given by
a) George R. Terry
b) Harris Thomas A
c) Davis, Keith
d) Rensis Likert
Correct Answer: (a)
WBUT Year(s): [WBUT 2017]
Explanation: This is a well-known definition of leadership attributed to George R. Terry.
(Page HOB-58, Q4)Question: A study of the cultures and practices in different societies is called
a) Personality
b) Perception
c) Anthropology
d) Attitude
Correct Answer: (c)
WBUT Year(s): [WBUT 2017]
Explanation: Anthropology is the study of human societies, their cultures, and their development.
(Page HOB-92, Q2)Question: Organizational citizenship behaviours can best be defined as
a) an employee’s unwillingness to offer suggestions to the organization
b) an employee’s strict adherence to organizational objectives
c) an employee’s willingness to go above the normal call of duty
d) all of these
Correct Answer: (c) (The provided answer (d) is incorrect, as (a) is the opposite of OCB.)
WBUT Year(s): [WBUT 2017]
Explanation: Organizational Citizenship Behaviour (OCB) refers to discretionary actions by employees that go beyond their formal job requirements to benefit the organization.
(Page HOB-92, Q3)Question: The personality type of people who believe that they are the masters of their destiny is
a) bureaucratic personality
b) internal locus of control
c) external locus of control
d) sensation-feeling style
Correct Answer: (b)
WBUT Year(s): [WBUT 2016]
Explanation: Individuals with an internal locus of control believe they have control over the events in their lives.
(Page HOB-6, Q4)Question: The first step in making a decision is
a) developing alternatives
b) identifying the decision criteria
c) defining the problem
d) allocating weights to the criteria
Correct Answer: (c)
WBUT Year(s): [WBUT 2016]
Explanation: The rational decision-making process begins with clearly defining the problem or opportunity.
(Page HOB-18, Q4)Question: ........... refers to the tendency of judging a person entirely on the basis of a single trait that may be favourable or unfavourable
a) stereotyping
b) halo effect
c) pygmalion effect
d) perpetual defense
Correct Answer: (b)
WBUT Year(s): [WBUT 2016]
Explanation: The halo effect occurs when one positive or negative trait of a person influences the overall perception of that person.
(Page HOB-18, Q5)Question: Force = Valence x Expectancy developed by
a) Victor Vroom
b) Herzberg
c) Maslow
d) Alderfer
Correct Answer: (a)
WBUT Year(s): [WBUT 2016]
Explanation: Victor Vroom's Expectancy Theory states that Motivation (Force) = Expectancy x Instrumentality x Valence. This question simplifies it to two main components.
(Page HOB-29, Q5)Question: The Managerial Grid has been developed by
a) George Graen
b) Ralph Stogdill
c) Blake and Moutan
d) Fielder
Correct Answer: (c)
WBUT Year(s): [WBUT 2016]
Explanation: Robert Blake and Jane Mouton developed the Managerial Grid, which plots concern for production against concern for people.
(Page HOB-58, Q2)Question: What is the first stage of conflict process?
a) felt conflict
b) perceive conflict
c) latent conflict
d) manifest conflict
Correct Answer: (c)
WBUT Year(s): [WBUT 2016]
Explanation: The conflict process typically begins with latent conflict (potential opposition or incompatibility).
(Page HOB-81, Q3)Question: Which of these factors form the basis of conflicts?
a) perception
b) opposition
c) incompatibility
d) all of these
Correct Answer: (d)
WBUT Year(s): [WBUT 2016]
Explanation: Conflicts can arise from differing perceptions, direct opposition of interests, and incompatibilities in goals or values.
(Page HOB-81, Q5)Question: Which among the following is a characteristic of a weak culture?
a) decreased cohesiveness
b) positive attitudes
c) lower absenteeism
d) reduced turnover
Correct Answer: (a)
WBUT Year(s): [WBUT 2016]
Explanation: A weak organizational culture often results in less shared understanding and commitment, leading to decreased cohesiveness among members.
(Page HOB-92, Q1)Question: According to Sigmund Freud’s Pshchoanalytical theory, ethical or moral part of personality with perfection at its goal is called
a) Id
b) Ego
c) Super Ego
d) Supreme Ego
Correct Answer: (c)
WBUT Year(s): [WBUT 2015]
Explanation: In Freudian theory, the Super Ego represents the internalized moral standards and ideals.
(Page HOB-6, Q2)Question: The immaturity to maturity continuum of personality development was proposed by
a) Chris Argyris
b) Max Weber
c) Sigmund Freud
d) Vilfredo Pareto
Correct Answer: (a)
WBUT Year(s): [WBUT 2015]
Explanation: Chris Argyris proposed the immaturity-maturity continuum, suggesting individuals develop from a state of immaturity to maturity.
(Page HOB-6, Q3)Question: Perception consists of:
a) information at the elementary sensory level
b) sensory reduction of impulses in the nervous system
c) the process of interpreting sensations and giving them meaning
d) the processes in the brain the underlie sensation
Correct Answer: (c)
WBUT Year(s): [WBUT 2015]
Explanation: Perception involves not just receiving sensory input, but actively organizing and interpreting it to make sense of the environment.
(Page HOB-18, Q3)Question: Hawthorne Studies is related to which stage of the organizational behavior evolution
a) industrial revolution
b) scientific management
c) organizational behavior
d) human relations movement
Correct Answer: (d)
WBUT Year(s): [WBUT 2015]
Explanation: The Hawthorne Studies were pivotal in highlighting the importance of social factors and human relations in the workplace, leading to the Human Relations Movement.
(Page HOB-29, Q1)Question: Self-Actualisation is
a) lower order need
b) higher order need
c) lower order want
d) higher order want
Correct Answer: (b)
WBUT Year(s): [WBUT 2015]
Explanation: In Maslow's Hierarchy, self-actualization (achieving one's full potential) is the highest-order need.
(Page HOB-29, Q2)Question: n (Aff) refers to
a) Need for affiliation
b) Need for affection
c) Need for affluence
d) Need for affinity
Correct Answer: (a)
WBUT Year(s): [WBUT 2015]
Explanation: In McClelland's theory, nAff stands for the Need for Affiliation, the desire for friendly and close interpersonal relationships.
(Page HOB-29, Q3)Question: An example of lateral communication process is,
a) vice president to manager
b) manager to executive
c) executive to executive
d) all of these
Correct Answer: (c)
WBUT Year(s): [WBUT 2015]
Explanation: Lateral communication occurs between individuals at the same hierarchical level, such as communication between two executives.
(Page HOB-49, Q1)Question: Leader meets a group of subordinates, discusses the problems with them and listens to their ideas and suggestions. Later he may take the decision that may or may not be in accordance with his subordinates’ suggestions. This is ............... leadership style.
a) autocratic
b) participative
c) directing
d) consultative
Correct Answer: (d)
WBUT Year(s): [WBUT 2015]
Explanation: In a consultative style, the leader seeks input from subordinates but retains the final decision-making authority.
(Page HOB-58, Q1)Question: "............ are social inventions for accomplishing goals through group efforts".
a) Management
b) Organization
c) Leadership
d) Behaviour
Correct Answer: (b)
WBUT Year(s): [WBUT 2014]
Explanation: Organizations are structured social systems designed to achieve common goals through coordinated group efforts.
(Page HOB-2, Q1)Question: A study of human behavior in organizational setting is
a) Individual behavior
b) Group behavior
c) Organizational behavior
d) None of these
Correct Answer: (c)
WBUT Year(s): [WBUT 2014]
Explanation: This is the definition of Organizational Behaviour (OB).
(Page HOB-2, Q2)Question: Organizational behavior is
a) An interdisciplinary approach
b) A humanistic approach
c) Total system approach
d) All of these
Correct Answer: (d) (While (a) is the most prominent, OB incorporates humanistic and systems thinking aspects.)
WBUT Year(s): [WBUT 2014]
Explanation: OB is interdisciplinary, emphasizes human values (humanistic), and views organizations as complex systems.
(Page HOB-2, Q3)Question: Organizational behavior is not a/an
a) A separate field of study
b) Applied science
c) Normative science
d) Pessimistic approach
Correct Answer: (c)
WBUT Year(s): [WBUT 2014]
Explanation: OB is descriptive (describes what happens) and applied (uses knowledge to solve problems), not primarily normative (prescribing what should be).
(Page HOB-2, Q4)Question: ........... is a relatively permanent change in behavior that occurs as a result of experience
a) Behaviour modification
b) Learning
c) Motivation
d) Skills
Correct Answer: (b)
WBUT Year(s): [WBUT 2014]
Explanation: This is a standard definition of learning.
(Page HOB-2, Q5)Question: Behaviour, power and conflict are central area of study for _______
a) Sociologist
b) Anthropologist
c) Social psychologist
d) Operation analysis
Correct Answer: (c) (The provided answer (a) Sociologist is also relevant, but Social Psychology specifically focuses on how individuals' behavior is influenced by others, including power dynamics and conflict.)
WBUT Year(s): [WBUT 2014]
Explanation: Social psychologists study how individuals influence and are influenced by others, including group behavior, power dynamics, and conflict.
(Page HOB-2, Q6)Question: Which of the following is an experimental force that shapes personality?
a) Gender
b) Height
c) Experience
d) Brain size
Correct Answer: (c) (The provided answer (d) Brain size is more biological. Experience is the key experimental shaper.)
WBUT Year(s): [WBUT 2014]
Explanation: Experiences throughout life play a crucial role in shaping an individual's personality.
(Page HOB-6, Q1)Question: Thematic Apperception Test (TAT) is designed to understand
a) Perception of individual
b) Personality of individual
c) Learning of individual
d) None of these
Correct Answer: (b) (While it assesses perception, TAT is a projective test primarily used to understand underlying personality traits, motives, and conflicts.)
WBUT Year(s): [WBUT 2014]
Explanation: TAT is a projective psychological test used to assess an individual's personality, including their underlying motives, concerns, and perceptions.
(Page HOB-18, Q1)Question: What do we call it when we judge someone on the basis of our perception?
a) Stereotyping
b) Categorizing
c) Halo effect
d) Prototyping
Correct Answer: (a)
WBUT Year(s): [WBUT 2014]
Explanation: Stereotyping is judging someone based on the perception of the group to which that person belongs.
(Page HOB-18, Q2)Question: When a bank robber points a gun at a bank employee, his base of power is
a) Coercive
b) Punitive
c) Positional
d) Authoritative
Correct Answer: (a)
WBUT Year(s): [WBUT 2014]
Explanation: Coercive power is based on fear and the ability to inflict punishment or negative consequences.
(Page HOB-76, Q1)Question: Which of the following is/are used to solve intergroup conflicts indirectly
a) Avoidance
b) Encouragement
c) Bargaining
d) All of these
Correct Answer: (a)
WBUT Year(s): [WBUT 2014]
Explanation: Avoidance is an indirect conflict resolution strategy where parties withdraw from or suppress the conflict.
(Page HOB-81, Q1)Question: In which stage of the conflict process does conflict become visible?
a) Illuminous
b) Intentions
c) Behaviour
d) Cognition
Correct Answer: (c)
WBUT Year(s): [WBUT 2014]
Explanation: Conflict becomes visible during the behaviour stage (also called manifest conflict), where actions and statements reflecting the conflict are observable.
(Page HOB-81, Q2)
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