A closer look at 8x8 Work, a communications platform for small and midsize businesses: the overview compares its $15–$50 per-user monthly plans, including calling, meetings, analytics and Microsoft Teams integration.
It also covers its AI tools for transcripts, summaries and key points, alongside its reporting and security features.
Packages and prices
The platform offers various options depending on the needs of each business:
- X1 Package: It costs $15 per user per month and includes unlimited voice calls and basic settings.
- X2 Package: It costs $25 per user per month and adds fax, chat, as well as audio and video calls for up to 500 people.
- X4 Package: It costs $45 per user per month and offers advanced analytics and greater recording storage.
- Engage Package: It costs $50 per user per month and includes call disposition analysis and connection to Microsoft Teams.
Setup and daily use
Account setup includes multiple rounds of authentication for added security. Importing contacts can be easily done by syncing from Google or Microsoft accounts or via CSV files.
Artificial intelligence functions and reports
The service has built-in artificial intelligence tools that take care of creating transcripts, summaries, and key points from conversations, while reporting tools allow administrators to create custom dashboards for call quality.
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To protect data, the platform supports multi-step authentication and encryption for all calls, meetings, and conversations.
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