Providing real time customer service is essential for any online store. You need to clear any ambiguity a customer might have before they leave your store. A good way to do so is to list all possible questions that can come to customer's mind and provide their answers. Customers can refer to this FAQ section when encountered with a query.
Magento 2 FAQ extension by FME makes this easy. It allows you to create a dedicated FAQs page and display all commonly asked questions with their answers. The separate FAQs page lets you post all your entries on one page with a custom title. The questions can be related to your store, products, services, policies etc. The search feature makes it easy for customers to look for their specific FAQ.
To better organize your FAQs, Magento 2 FAQ module allows you to create topics and put relevant questions under each topic. For example, FAQs related to policies should go under 'store policies' topic. You can sort questions according to your preferences. Add a 'Read More' link for longer answers.
Features of Magento 2 FAQs Extension
This extension offers the following exciting features.
- Separate FAQ page
- FAQs block to show featured FAQs
- Create FAQs topic for easy navigation
- FAQs rating & SEO features
- Accordion style
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