I am developing SuperRails and LazyCafe.
Recently, I realized that email was the only way to receive bug reports and feedback requests for my products.
In 2026, the barrier for people to send an email is incredibly high.
Therefore, I have introduced Discord, a tool that I use every single day.
Here is the link:
https://discord.gg/WjCp7Qvt7
It is also linked on the SuperRails and LazyCafe homepages.
If you have any questions, requests for improvement, complaints, or refund requests regarding our products, please feel free to leave a comment in the respective channels.
You can also send a direct message (DM) to Hulk in Public.
If the barrier to signing up for Discord is too high for you, we will continue to handle support via haruku.maniwa@laicos.tech as well.
Why we chose Discord for user support
Now, let me share the reasons why we decided to adopt Discord.
Currently, I am challenging myself as a company to release one product every month.
Thanks to everyone's support, I have managed to release up to our second project.
Actually, for the third project, I was planning to build a user support tool in June.
However, I decided against it.
I realized that no user would leave complaints or feedback on a platform they don't yet trust.
(So, the direction for the product to be developed in June is still undecided!)
I realized that Discord, which I already use and love daily, could function perfectly fine as an MVP.
Plus, you can use most of its features for free.
Our goal is not just to develop products; it is to make our users happy.
I thought Slack might be more suitable than Discord (which is aimed at gamers) since many developers likely use Slack for work.
However, with Slack's free plan, you can only use a limited set of features. Most importantly, you cannot view messages older than 90 days. This is a huge dealbreaker.
In fact, Discord is widely adopted as a community tool for many open-source (OSS) projects.
It should be more than enough to serve its purpose for SuperRails and LazyCafe at this stage.
We plan to continue using Discord for support across the products we develop in the future.
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