This article is about leading open-source CRM platforms, selected for their strong market presence, consistent user endorsements, and sustained relevance in the industry. By adhering to these factors, we guarantee that the software showcased here caters to a variety of business requirements and maintains its dependability over the years.
TL;DR
- Bitrix24 is a leading open-source CRM platform founded in 2012, offering a comprehensive suite of business tools for communication, collaboration, and customer management.
- SuiteCRM is a leading open-source CRM platform known for its robust features and flexibility, developed and supported by SalesAgility since 2004.
- Vtiger is a leading open-source CRM provider, offering customizable solutions for sales, marketing, and customer support since 2004, with flexible pricing options including a free edition.
- Zoho CRM is a customizable and affordable cloud-based CRM solution trusted by businesses worldwide for streamlining sales processes and enhancing customer relationships.
- OroCRM is a versatile open-source CRM known for its robust features and user-friendly design, ideal for small to medium-sized businesses seeking cost-effective yet comprehensive customer relationship management solutions.
- Insightly is a user-friendly cloud-based CRM platform designed for small and medium-sized businesses (SMBs), offering features like contact management, task management, and workflow automation.
- YetiForce is an open-source CRM platform known for its robust features, customizable interface, and affordability, catering to businesses of all sizes since its establishment in 2014.
- Freshsales is a leading open-source CRM provider, offering user-friendly tools for sales management, customer engagement, and revenue growth, with scalable pricing plans starting at $12 per user per month.
- EspoCRM, founded in 2014 by EspoTek, offers a highly customizable open-source CRM solution known for its user-friendly interface and active community support.
- CiviCRM is a leading open-source CRM software tailored for nonprofits, offering contact management, fundraising, event management, and email marketing tools without expensive licenses, backed by a supportive community and frequent updates. ## Bitrix24
G2: 4.1 / 5
Established: 1998
Price: Basic: 49 €
Standard: 99 €
Professional: 199 €
Enterprise: 399 €
Bitrix24 is a robust CRM platform that was established in 1998 by Bitrix Inc., based in Alexandria, Virginia. Open source CRM firm has evolved from a content management focus to a comprehensive CRM and collaboration system.
Bitrix24 is known for its versatility, offering a free plan with basic features for an unlimited number of users, as well as several paid plans ranging from $43 to $325 per month when billed annually. These plans are suitable for various business sizes, from solo entrepreneurs to large enterprises, and include features like deal and opportunity management, workflow automation, and advanced CRM functionalities.
The open-source CRM platform's comprehensive set of features includes project management, task setting, online marketing, inventory management, and more. It also supports extensive third-party integrations and offers mobile apps for iOS and Android, which enhances its usability on the go. Users appreciate Bitrix24 for its good value for money. The open-source CRM company is well-regarded for its functionality and customer support, though it has faced criticism for issues like navigation difficulties and file management.
SuiteCRM
G2: 4.2 / 5
Established: 2004
Price: Starter: £100.00 Per Month
Business: £400.00 Per Month
Premium: £600.00 Per Month
SuiteCRM is a leading open-source CRM (Customer Relationship Management) platform that has gained recognition for its robust features and flexibility. The open source CRM firm behind SuiteCRM, SalesAgility, was established in 2004 and has since become a key player in the CRM software market.
SalesAgility focuses on developing and supporting SuiteCRM, which is based on the SugarCRM platform. SuiteCRM is known for its customizable interface, comprehensive customer management tools, and strong community support. SalesAgility's commitment to open-source principles has contributed to SuiteCRM's popularity among businesses of all sizes.
One of the standout features of SuiteCRM is its cost-effectiveness. Being open-source, SuiteCRM is free to download and use, making it an attractive option for businesses looking to implement a CRM system without high upfront costs. Additionally, SalesAgility offers support packages and customization services for businesses that require additional assistance.
SuiteCRM has garnered widespread acclaim, reflected in its high average rating across various platforms. This positive feedback underscores its functionality, ease of use, and value for businesses.
Vtiger
G2: 4.3 / 5
Established: 2004
Price: $30 Per Month
Vtiger is a versatile open-source CRM that was established to cater to the diverse needs of businesses. Open source CRM service particularly known for its adaptability, allowing organizations to customize its functions to align with their specific operational needs.
One of the significant benefits of Vtiger is its affordability. The CRM offers a variety of pricing plans starting at $30 per user per month when billed annually. There's also a forever-free version available, which makes it accessible for businesses of all sizes, especially small to medium-sized enterprises.
Vtiger is highly rated for its broad range of features that enhance business operations. These include advanced AI capabilities like Calculus AI, which assists in making predictive analyses and recommendations. The CRM also supports a robust set of tools for marketing automation, sales enablement, task management, and help desk automation, among others. Customers appreciate its comprehensive feature set, reasonable pricing, and the continuous improvements made to the platform
Zoho CRM
G2: 4.1 / 5
Established: 2005
Price: Standard: €14
Professional: €23
Enterprise: €40
Ultimate: €52
Zoho CRM is a prominent open-source platform that caters to various business sizes, from small startups to large enterprises. Established to improve customer relationship management through technological solutions, Zoho CRM offers a comprehensive suite of tools for sales automation, customer engagement, and data analytics.
One of the key strengths of Zoho CRM is its affordability, with pricing starting at $14 per user per month when billed annually, making it accessible for businesses on a budget. The open source CRM organization also offers a free version for up to three users, which includes basic CRM functionalities.
Zoho CRM is highly rated, indicating strong user satisfaction. This rating reflects its extensive feature set, which includes advanced workflow capabilities, territory management, and robust analytics tools. Additionally, Zoho's AI assistant, Zia, enhances user productivity by automating tasks and providing predictive analytics.
OroCRM
Capterra: 4.9 / 5
Established: 2012
Price: $116.00/month
OroCRM is a standout open-source CRM renowned for its robust features and user-friendly interface. It was established in 2012 by Oro Inc., a company dedicated to creating innovative solutions for businesses worldwide.
OroCRM offers a comprehensive suite of CRM tools, including customer management, sales automation, marketing campaign tracking, and reporting analytics. Open source CRM firm's flexibility allows for easy customization to suit various business needs, making it a preferred choice for small and medium-sized enterprises.
One of OroCRM's key strengths is its open-source nature, allowing users to access and modify the source code as needed. This fosters a community-driven environment where developers can collaborate and enhance the platform continuously.
In terms of pricing, OroCRM stands out for its cost-effectiveness, especially compared to proprietary CRM solutions. Businesses can save significantly on licensing fees while still enjoying enterprise-level features. The open-source CRM platform boasts an impressive high rating on popular review sites like G2 and Capterra, highlighting its reliability and user satisfaction.
Insightly
G2: 4.2 / 5
Established: 2009
Price: Plus: $29 per user /month
Professional: $49 per user /month
Enterprise: $99 per user /month
Insightly is a cloud-based CRM platform established in 2009, catering primarily to small and medium-sized businesses (SMBs). Open-source CRM service offers a range of features including contact management, task management, project management, and workflow automation. One of its key strengths is its ease of use and intuitive interface, making it popular among businesses looking for a straightforward CRM solution.
Insightly's pricing structure is competitive, offering different tiers based on the size and needs of the business. The pricing starts at $29 per user per month for the Basic plan, going up to $99 per user per month for the Enterprise plan, with discounts available for annual subscriptions.
In terms of ratings, Insightly has received positive feedback from users and reviewers alike. On platforms like Capterra, it has a high rating based on user reviews, highlighting its effectiveness and user satisfaction. Overall, Insightly stands out as a strong contender in the open-source CRM market due to its user-friendly interface, comprehensive features, and positive user reviews, making it a reliable choice for SMBs seeking an affordable CRM solution.
YetiForce
G2: 4.4 / 5
Established: 2014
Price: Free
YetiForce is an open-source CRM that stands out for its comprehensive feature set and customization capabilities. Established as a powerful tool for managing business processes, YetiForce is particularly noted for its automated workflows and extensive modules that cater to various business needs, from sales and project management to time control and marketing operations.
The open-source CRM firm is praised for its value for money, with a robust free plan that includes many built-in features and allows for significant customization, making it an excellent choice for businesses of all sizes. YetiForce supports a variety of platforms, including web and mobile devices, ensuring flexibility and accessibility.
One of YetiForce's strengths is its user-friendly interface and the ability to create and analyze business data through charts, tables, and graphs, enhancing strategic insights and decision-making. It offers various support options such as email, chat, and phone support, which are valuable for maintaining system efficiency and usability.
Freshsales
https://www.freshworks.com/crm/sales/
G2: 4.5 / 5
Established: 2011
Price:Growth: $9 /user/month, billed annually
Pro: $39 /user/month, billed annually
Enterprise: $59 /user/month, billed annually
Freshsales is a renowned player in the open-source CRM market, established in 2011 by Freshworks Inc. It offers a comprehensive suite of CRM tools designed to streamline sales processes, enhance customer engagement, and drive revenue growth.
One of the key reasons Freshsales stands out as a top open-source CRM is its user-friendly interface, robust features for lead management, pipeline tracking, email integration, and reporting. It caters to businesses of all sizes with scalable pricing plans, starting from $9 per user per month for the Blossom plan, making it accessible for startups and enterprises alike.
Freshsales has garnered high praise from users and experts alike, boasting an impressive average rating of 4.5 out of 5 stars on G2, a leading software review platform. This rating is backed by positive user feedback and endorsements, making Freshsales a reliable choice for businesses seeking an efficient and customizable CRM solution.
EspoCRM
G2: 4.6 / 5
Established: 2014
Price: Basic: $15 per user/month
Enterprise: $25 per user/month
Ultimate: $69 per user/month
EspoCRM is an open-source CRM software established in January 2014 by Letrium LTD, based in Chernivtsi, Ukraine. It is particularly well-suited for small to medium-sized businesses across various industries, thanks to its flexibility and powerful integration capabilities with platforms like Gmail, MailChimp, and VoIP services. EspoCRM offers a free version, and additional features can be accessed through paid upgrades starting at $15 per user per month.
EspoCRM excels in user customization and mobility, whether deployed on-premise or in the cloud, which adds to its adaptability for different business needs. Its main features include contact and lead management, sales forecasting, and performance management. Despite its strengths, some users have noted it has a steep learning curve and lacks extensive documentation in multiple languages.
CiviCRM
G2: 3.9 / 5
Established: 2005
Price: Free
CiviCRM is a notable open-source CRM system designed primarily for non-profits, NGOs, and advocacy organizations. Established in 2005 as a California-based LLC, it offers a web-based CRM solution under the GNU Affero General Public License version 3. This allows organizations to manage their donor bases, memberships, and events easy while integrating with platforms like WordPress, Drupal, Joomla, and Backdrop.
CiviCRM stands out for its extensive customization options, allowing organizations to tailor the system to their specific needs. Moreover, it's community-driven, supported by contributions from users worldwide, which ensures continuous improvement and updates. The open source CRM system's flexibility extends to hosting, providing organizations the choice to select their preferred hosting partner or manage it on their own infrastructure.
Though CiviCRM is free, organizations looking to implement it professionally can engage with expert partners listed on the CiviCRM website, ensuring that they can optimize the CRM to its fullest potential. For those interested, CiviCRM also offers extensive documentation and community support through forums like StackExchange and Mattermost, making it easier for users to get help and share knowledge.
Conclusion
Open-source CRM systems present an attractive mix of features and adaptability, establishing them as an outstanding option for organizations aiming to improve their customer relationship management without significant financial outlay. The CRM solutions discussed in this article were selected due to their strong reputations, impressive user reviews, and consistent performance. By integrating these systems, businesses are positioned to harness sophisticated tools that not only meet their changing requirements but also allow them to manage their technological frameworks effectively.
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